Customer Information Apprentice

Education Training Collective; Billingham; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Generous annual leave

Free on-site parking

LGPS pension

Health and wellbeing programme

Employee Assistance Programme

Discounts package

Job summary

Bede Sixth Form College in the Tees Valley is seeking a Customer Information Apprentice to join the Executive and Curriculum Administration team, reporting to the Senior Administrator. You will be at the heart of our front‑of‑house service, welcoming visitors and supporting students, staff and stakeholders while developing essential administrative and customer service skills.

Full training will be provided and previous experience is not required.

Qualifications

• No previous experience required; on-the-job training provided.

Responsibilities

• Welcome visitors, manage sign-in, notify staff, handle calls and deliveries, and provide exceptional customer service.
• Act as the first point of contact, offering basic advice on curriculum and services or signposting to relevant staff.
• Follow college procedures for badges, evacuation, and safeguarding; report concerns immediately in line with policy.
• Assist with administrative tasks, work across sites as needed, and promote equality and diversity for all students, staff, and visitors.

Job description

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Located in the heart of the Tees Valley, Bede Sixth Form College is thriving and continues to build on its success. We are proud to have recently achieved an Outstanding rating from Ofsted. As a leading provider of Further Education, we are dedicated to delivering exceptional teaching and support to our students, empowering them to reach their highest potential. Our innovative and destination driven Sixth Form offers a wide range of both A-level and vocational provision to the community.

We are part of the Education Training Collective (Etc.), which is of a group of colleges in the Tees Valley; Stockton Riverside College, Redcar and Cleveland College, Bede Sixth Form College, NETA Training and Innersummit. Our staff are skilled, high performing and committed to our learners and to the Group’s vision, ‘ONE Etc. – Fuelling ambition and driving success in a resurgent Teesside and beyond. We are looking for candidates who share this commitment.

An exciting opportunity has arisen for a Customer Information Apprentice to join the Executive and Curriculum Administration team at Bede Sixth Form College, reporting to the Senior Administrator.

This is a fantastic opportunity for a motivated, organised and enthusiastic individual to begin their career in a busy and supportive college environment. In this role, you will be at the heart of our front-of-house service, helping to create a positive first impression for visitors, students, staff and stakeholders, while developing valuable administrative and customer service skills.

As a Customer Information Apprentice with Bede Sixth Form College you will:

• Welcome visitors, manage sign-in, notify staff, handle calls and deliveries, and provide exceptional customer service.
• Act as the first point of contact, offering basic advice on curriculum and services or signposting to relevant staff.
• Follow college procedures for badges, evacuation, and safeguarding; report concerns immediately in line with policy.
• Assist with administrative tasks, work across sites as needed, and promote equality and diversity for all students, staff, and visitors.

We are looking for someone who is organised, accurate and keen to learn, with a positive attitude and a genuine interest in developing their skills. This role offers a great opportunity to gain experience, build confidence and make a real contribution to the life of the college.

Previous experience will not be required and full training will be provided. We can offer the successful candidate the opportunity to work and develop within a supportive and motivated team committed to continuous improvement.

Why Join Us?

We are proud that 91% of our staff tell us that Etc. is a Great Place to Work. At Etc. we reward and support our colleagues in many different ways, including remuneration, training and so much more – we’ve listed a few examples of what you can expect when you join our team:

• Generous annual leave entitlement (34-43 days per annum, depending on role and length of service)
• Up to 5 days additional leave at Christmas
• Free on-site parking
• Local Government Pension Scheme (LGPS) with 14.2% Employer Contribution
• Enhanced Occupational Sick Pay Scheme
• Enhanced Maternity, Paternity and Adoption Scheme
• Comprehensive Health and Wellbeing programme
• Employee Assistance Programme (free counselling support for staff, available 24/7 365 days per year)
• Free gym memberships/discounted memberships (dependent on site)
• Staff Discounts Package- Save on your weekly shop with discounts and savings at a number of retailers including groceries, electronics, clothing, homeware and much more.
• Better Health at Work Scheme – Etc. has achieved the Continuing Excellence Better Health at Work award
• Wellbeing Days (in addition to annual leave)
• Discounted Hair and Beauty treatments available

The closing date for receipt of completed applications is midnight 19 th October 2026.

Shortlisted candidates will be required to provide details of all unspent convictions and those that would not be filtered, prior to the date of the interview. Successful applicants will be required to undertake an enhanced disclosure by the DBS.

We are committed to being an inclusive and welcoming place to work, promoting equality of opportunity and access for all, irrespective of age, background, race, gender, religion, ability, disability or sexuality. We encourage applications from diverse candidates and make recruitment decisions based on skill and experience. We are a disability-confident committed employer.

Safeguarding is also priority for the group and we have key policies and systems which help to make the group a safe place for learners and staff. The purpose of these policies is to provide clear guidance regarding Safeguarding responsibilities throughout the group, including the Prevent Duty. To read more, please visit https://www.the-etc.ac.uk/policies/safeguarding/