Customer Hub Specialist (Housing & Support)

Bron Afon; Cwmbran; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

23 days annual leave

Pension scheme

Learning and Development investment

Health cash plan

Mental health support 24/7

Online GP access

Maternity/Paternity/Adoption pay

Employee discount platform

Occupational Health service

Cycle to Work scheme

Free parking

Job summary

Bron Afon Community Housing is recruiting a Customer Hub Assistant for a full-time, 37-hour-per-week role. The starting salary is £26,276 per annum, with interviews planned for mid-October.

The successful candidate will support customers by phone, email and in person, delivering high-quality service in a busy, student-friendly environment. The role requires strong communication, empathy and IT skills, with the ability to stay calm under pressure and work well both independently and in a team.

Qualifications

• Evidence of ongoing learning relevant to customer service, housing, reception or administration.
• Understanding of customer service principles and delivering excellent customer experiences.
• Basic understanding of social housing, equality and data protection requirements.
• Ability to use IT systems confidently, including Microsoft Office and customer management systems.
• Experience of working in a customer-facing, reception, administrative or contact centre environment.
• Experience of handling enquiries and providing accurate information to customers.
• Experience of using IT systems to maintain accurate records and customer information.
• Experience of working as part of a team to meet service standards and customer needs.

Responsibilities

• Answer customer enquiries by phone, email or in person.
• Provide accurate information to customers and maintain records.
• Build positive relationships with customers, councillors and partner organisations.
• Use IT systems to manage enquiries and records.
• Collaborate with colleagues and contribute to a supportive team environment.

Skills

Verbal communication

Written communication

Active listening

Customer service

IT skills

Organisational skills

Adaptability

Digital communication

Tools

Microsoft Office

CRM systems

Job description

Bron Afon Community Housing is recruiting a Customer Hub Assistant for a full-time, 37-hour-per-week role. The starting salary is £26,276 per annum, with interviews planned for mid-October.

The successful candidate will support customers by phone, email and in person, delivering high-quality service in a busy, student-friendly environment. The role requires strong communication, empathy and IT skills, with the ability to stay calm under pressure and work well both independently and in a team.