Customer-Focused Tech Support Specialist

InVentry Ltd.; Leeds; Hybrid; GBP 24,000 - 32,000; Full time

Job summary

InVentry Ltd. in Leeds is seeking a friendly and motivated Support Technician to join our growing Support Team.

You’ll be the first point of contact for our customers and ensure an excellent support experience by assisting with technical issues. You’ll work directly with customers to resolve software and hardware problems, provide guidance on our products, and stay clear, helpful, and professional while meeting team KPIs.

Qualifications

• Technically minded with ability to troubleshoot software and hardware issues.
• A logical and confident problem-solver.
• Friendly, warm, and customer-focused.
• A strong team player with a one team mentality.
• An attentive listener with clear communication skills.
• Keen to learn, develop, and grow in a technical support role.

Responsibilities

• Answering incoming customer calls and live chats.
• Responding to and managing support tickets using Zendesk.
• Owning assigned tickets and keeping customers informed of progress.
• Accurately logging all queries and issues on the ticketing system.
• Providing remote support while following documented processes.
• Guiding customers through solutions and training materials, promoting self-service where appropriate.
• Building strong knowledge of our products and services.
• Contributing to support documentation and knowledge base content.
• Working towards individual and team KPIs.

Skills

Troubleshooting

Customer focus

Team player

Active listening

Learning mindset

Job description

InVentry Ltd. in Leeds is seeking a friendly and motivated Support Technician to join our growing Support Team.

You’ll be the first point of contact for our customers and ensure an excellent support experience by assisting with technical issues. You’ll work directly with customers to resolve software and hardware problems, provide guidance on our products, and stay clear, helpful, and professional while meeting team KPIs.