Customer-Focused Shipper & Sales Coordinator

Heidelberg Materials UK; Banbury; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Career development

Supportive culture

Sustainability focus

Job summary

Heidelberg Materials UK is seeking a Shipper / Sales Coordinator in Banbury to coordinate daily activities within the National Customer Support Centre, ensuring first-class service from enquiry to order fulfilment. You will work with Area Sales Managers, process orders, quotes, and identify sales opportunities while delivering outstanding support.

Strong numeracy, IT skills, and proactive relationship-building are essential.

Qualifications

• A good standard of numeracy and literacy.

Responsibilities

• Manage and action daily call plans.
• Receive, process, and coordinate customer orders accurately and efficiently.
• Prepare, price, and process quotations.
• Identify opportunities to add value to every customer interaction.
• Proactively pursue sales leads and support business growth.
• Build strong working relationships with Area Sales Managers to ensure seamless service delivery.
• Resolve customer queries and issues within agreed service levels.
• Maintain high standards of customer care in line with the Heidelberg Materials Service Charter.
• Support the wider team and contribute to the smooth running of the National Customer Support Centre.
• Undertake additional duties as required by your manager.

Skills

Communication

Numeracy

Excel

Word

Organisational skills

Multitasking

Attention to detail

Problem solving

Sales opportunities

SAP

Tools

SAP

Job description

Heidelberg Materials UK is seeking a Shipper / Sales Coordinator in Banbury to coordinate daily activities within the National Customer Support Centre, ensuring first-class service from enquiry to order fulfilment. You will work with Area Sales Managers, process orders, quotes, and identify sales opportunities while delivering outstanding support.

Strong numeracy, IT skills, and proactive relationship-building are essential.