Shipper - Sales Coordinator

Heidelberg Materials Limited; Banbury; Hybrid; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Career development

Supportive culture

Job summary

Heidelberg Materials UK is seeking a proactive Shipper/Sales Coordinator to join the National Customer Support Centre in Banbury. You will coordinate daily order processing, quotations, and customer communications to keep sales moving and ensure high service levels.

Working with Area Sales Managers and internal teams, you will identify opportunities, resolve queries promptly, and contribute to a positive, customer-focused culture.

Qualifications

• Good numeracy and literacy.
• Strong IT skills including Excel and Word.
• Excellent organisational and administrative skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proactive in identifying and pursuing sales opportunities.
• Experience of SAP is advantageous but not essential.

Responsibilities

• Manage and action daily call plans.
• Receive, process, and coordinate customer orders accurately.
• Prepare, price, and process quotations.
• Identify opportunities to add value to every customer interaction.
• Proactively pursue sales leads and support business growth.
• Build strong working relationships with Area Sales Managers.
• Resolve customer queries and issues within service levels.
• Maintain high standards of customer care in line with the Heidelberg Materials Service Charter.
• Support the wider team and undertake additional duties as required by your manager.

Skills

Numeracy

Literacy

Organisational skills

Administrative skills

Time management

Communication

Relationship building

Problem solving

Sales opportunity spotting

Proactive attitude

Tools

Microsoft Excel

Microsoft Word

SAP

Job description

## Shipper - Sales CoordinatorApply: Banbury: Full time: Posted Today: End Date: October 7, 2026 (27 days left to apply): JR10018214Heidelberg Materials UK (formerly Hanson UK) is one of the UK’s largest suppliers of construction materials, employing over 4,000 people and operating around 300 manufacturing sites in the UK.We are committed to building a more sustainable future and recognise that a diverse workforce is vital to our growth and advancement. We aim to promote a culture that values openness, transparency and individual achievement.At the centre of our actions lies the responsibility for the environment. As the front runner on the path to carbon neutrality and circular economy in the building materials industry, we are working on sustainable building materials and solutions for the future. We enable new opportunities for our customers through digitalisation.**Shipper / Sales Coordinator -** **£28,000-£29,580****Location: Banbury Company: Heidelberg Materials UK****Join a Team That Keeps Customers and Operations Moving**At Heidelberg Materials, we are building a sustainable future through innovation, collaboration, and exceptional customer service. We are looking for a proactive and customer-focused **Shipper / Sales Coordinator** to join our National Customer Support Centre and play a key role in supporting customers, driving sales opportunities, and ensuring the smooth day-to-day operation of a designated region.If you thrive in a fast-paced environment, enjoy building relationships, and take pride in delivering excellent service, we would love to hear from you.**The Role**As a Shipper / Sales Coordinator, you will coordinate the daily activities of a designated area within the National Customer Support Centre, ensuring our customers receive a first-class experience from enquiry through to order fulfilment.Working closely with Area Sales Managers and internal teams, you will be at the heart of our customer operations, helping to maximise sales opportunities while delivering outstanding support and service.**Key Responsibilities*** Manage and action daily call plans.* Receive, process, and coordinate customer orders accurately and efficiently.* Prepare, price, and process quotations.* Identify opportunities to add value to every customer interaction.* Proactively pursue sales leads and support business growth.* Build strong working relationships with Area Sales Managers to ensure seamless service delivery.* Resolve customer queries and issues within agreed service levels.* Maintain high standards of customer care in line with the Heidelberg Materials Service Charter.* Support the wider team and contribute to the smooth running of the National Customer Support Centre.* Undertake additional duties as required by your manager.**What We're Looking For**We're seeking an organised and motivated individual with excellent communication skills and a passion for customer service.You will ideally have:* A good standard of numeracy and literacy.* Strong IT skills, including Microsoft Excel and Word.* Excellent organisational and administrative skills.* The ability to manage multiple priorities in a fast-paced environment.* Strong attention to detail and problem-solving abilities.* A proactive approach to identifying and pursuing sales opportunities.* The confidence to build relationships with both customers and internal stakeholders.* Experience of SAP (advantageous but not essential).**What We Offer**At Heidelberg Materials, we invest in our people and provide opportunities for development, growth, and long-term career progression. You'll be joining a supportive team environment where your contribution is recognised and valued.We offer:* Competitive salary and benefits package.* Opportunities for career development and training.* A supportive and collaborative working culture.* The chance to work for an industry-leading organisation committed to sustainability and innovation.**About Heidelberg Materials**Heidelberg Materials is one of the world's leading manufacturers of building materials and solutions. We are committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and empowered to succeed.**Apply today and become part of a team that helps keep our business and customers moving forward.**