Customer-Focused Service Advisor with Growth & Benefits

Vertu Motors; Harlow; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

25 days holiday

Online rewards platform

Preferential service rates

Colleague purchase scheme

Share Incentive Scheme

Pension plan

Enhanced maternity and paternity

Job summary

Vertu Harlow Multi-Franchise Service Centre is seeking a Service Advisor to join our established, supportive team. You will be the link between customers and our workshop, ensuring a positive, clear experience throughout visiting us.

The role suits someone who enjoys building relationships, clear communication, and creating a welcoming, trusted environment for customers. Basic salary up to £35,000 plus benefits.

Qualifications

• Minimum 3 years experience as a Service Advisor in the automotive industry.
• Full UK driving licence (manual and automatic).
• Confident communicating with a wide range of people in a supportive, respectful manner.
• Proactive approach to meeting targets, time management and staying calm during busy periods.
• Confident using computer systems and managing multiple tasks.

Responsibilities

• Setting clear expectations and guiding customers through each stage of the vehicle’s service or repair.
• Giving regular updates in a communication style that works best for the customer.
• Identify opportunities to offer additional products or services that may benefit the customer.
• Follow up after work is completed to ensure satisfaction.

Skills

Customer service

Communication

Time management

Tools

Computer systems

Job description

Vertu Harlow Multi-Franchise Service Centre is seeking a Service Advisor to join our established, supportive team. You will be the link between customers and our workshop, ensuring a positive, clear experience throughout visiting us.

The role suits someone who enjoys building relationships, clear communication, and creating a welcoming, trusted environment for customers. Basic salary up to £35,000 plus benefits.