Service Advisor - NO WEEKENDS

Vertu Motors; Harlow; Vor Ort; GBP 32.000 - 39.000; Vollzeit

Benefits dieser Stelle

25 days holiday

Online rewards platform

Preferential service rates

Colleague purchase scheme

Share Incentive Scheme

Pension plan

Enhanced maternity and paternity

Zusammenfassung

Vertu Harlow Multi-Franchise Service Centre is seeking a Service Advisor to join our established, supportive team. You will be the link between customers and our workshop, ensuring a positive, clear experience throughout visiting us.

The role suits someone who enjoys building relationships, clear communication, and creating a welcoming, trusted environment for customers. Basic salary up to £35,000 plus benefits.

Qualifikationen

• Minimum 3 years experience as a Service Advisor in the automotive industry.
• Full UK driving licence (manual and automatic).
• Confident communicating with a wide range of people in a supportive, respectful manner.
• Proactive approach to meeting targets, time management and staying calm during busy periods.
• Confident using computer systems and managing multiple tasks.

Aufgaben

• Setting clear expectations and guiding customers through each stage of the vehicle’s service or repair.
• Giving regular updates in a communication style that works best for the customer.
• Identify opportunities to offer additional products or services that may benefit the customer.
• Follow up after work is completed to ensure satisfaction.

Kenntnisse

Customer service

Communication

Time management

Tools

Computer systems

Jobbeschreibung

Vertu Harlow Multi-Franchise Service Centre

At Vertu Harlow Multi-Franchise Service Centre, we’re excited to offer an opportunity for a Service Advisor to join our established and supportive team. If you’re looking to grow your career with one of the UK’s largest and most secure motor retail groups, this could be the role for you.

We are offering a basic salary of up to £35,000 basic salary depending on experience, along with a range of excellent company benefits.

Hours

Monday–Thursday: 8am - 6pm
Friday: 8am - 5.30pm

Why this role matters

The Service Advisor role plays a key part in ensuring every customer has a positive, clear and supportive experience. You’ll act as the connection between our customers and our workshop team—helping people feel informed, valued and confident throughout their visit.

This role is ideal for someone who enjoys building relationships, communicating clearly, and creating a welcoming, trusted environment for customers.

What you’ll do

• Setting clear expectations and guiding customers through each stage of their vehicle’s service or repair
• Giving regular updates in a communication style that works best for the customer
• Identify opportunities to offer additional products or services that may benefit the customer
• Follow up after work is completed to ensure satisfaction

What we’re looking for

• Minimum 3 years experience as a Service Advisor within the automotive industry
• Full UK driving licence (manual and automatic)
• Confidence communicating with a wide range of people in a supportive, respectful manner.
• A proactive approach to meeting targets, managing your time and staying calm during peak periods
• Confident using computer systems and managing multiple tasks

What we offer you

We invest more in colleague development than any other motor retailer—so your growth matters to us.

You can look forward to:

• 25 days holiday, rising with length of service, plus bank holidays
• Access to ouronline rewards platformwith cashback and retailer discounts
• Preferential service rates
• Colleague purchase scheme
• Share Incentive Scheme
• Pension plan
• Enhanced maternity and paternitybenefits
• Continuous training and development to support your career journey

Ready to join us?