Sales Support & Process Improvement Specialist

Airgas; Newcastle-under-Lyme; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) with company match

Tuition reimbursement

Job summary

Airgas is seeking a Sales Support Associate in the United Kingdom, Newcastle-under-Lyme, an office-based role supporting the regional sales teams. The role focuses on proactive administration, complaint handling, quotation preparation, and ERP-based order support.

You will design and document replicable processes to improve the customer experience while coordinating with the EMEA Customer Services Manager. As a digital native, you will document workflows, manage multiple priorities, and maintain

Qualifications

• Ability to analyze workflows and document efficient ways of working.
• Experience with end-to-end order processing and ERP tools.
• Familiarity with industrial B2B customer workflows.

Responsibilities

• Create processes to manage inbound customer queries and enable order entry.
• Own customer complaints from start to finish and liaise with stakeholders.
• Provide timely responses with product information, docs and updates.

Skills

Workflow analysis

ERP systems

End-to-end order processing

AI tools

Fast-paced environment

Communication skills

Tools

Sage ERP

Google Gemini

Job description

Airgas is seeking a Sales Support Associate in the United Kingdom, Newcastle-under-Lyme, an office-based role supporting the regional sales teams. The role focuses on proactive administration, complaint handling, quotation preparation, and ERP-based order support.

You will design and document replicable processes to improve the customer experience while coordinating with the EMEA Customer Services Manager. As a digital native, you will document workflows, manage multiple priorities, and maintain