Associate Sales Support Representative

Flowserve Corporation; Manchester; On-site; GBP 28,000 - 40,000; Full time

Job summary

Flowserve Corporation in Manchester seeks a Sales Support Representative to be the primary customer contact, partnering with Engineering, Manufacturing, Quality, and Sales to drive inquiries, proposals, and sales growth. This role uses data to improve forecasting, reporting, and pipeline performance.

The ideal candidate collaborates across global teams, has experience in engineered manufacturing, and is proficient with CRM systems and Microsoft Office.

Qualifications

• Must have customer-focused, collaborative approach.
• Experience in sales or customer service in engineered manufacturing.
• Contract administration experience preferred.
• Proficient with Microsoft Office suite.

Responsibilities

• Serve as primary customer contact, coordinating with engineering, manufacturing, quality and sales.
• Develop proposals and support sales growth using sales data.
• Improve forecasting, reporting, productivity and pipeline performance.
• Deliver responsive, customer-focused support in a fast-paced environment.
• Coordinate quotations and produce accurate value-priced proposals.
• Review customer specifications against technical and commercial requirements.
• Manage bid cycle workload, follow-up and hit-rate improvement.
• Support tactical quotes and win-back opportunities.
• Collaborate with site hubs and product teams to speed up quotations.
• Maintain organized sales records and reporting.

Skills

Customer focus

Results driven

Strong communication

Problem solving

Organization

Prioritization

Independent worker

Cross functional teamwork

Microsoft Office

Education

Bachelor’s degree in a relevant field

0–2 years of relevant experience

Tools

SAP S4Hana

Salesforce

CRM systems

ERP administration

Pricing and contract review

Job description

The Sales Support Representative is the primary customer contact, partnering with Engineering, Manufacturing, Quality, and Sales to address inquiries, develop proposals, and support sales growth. This role uses sales data to improve forecasting, reporting, productivity, and opportunity pipeline performance.

Key Responsibilities

• Deliver responsive, customer-focused support in a fast-paced, cross-functional environment.
• Coordinate aftermarket quotations and produce accurate, timely, value-priced proposals.
• Review customer specifications and apply Flowserve technical and commercial requirements.
• Manage proposals throughout the bid cycle, including workload tracking, follow-up, and hit-rate improvement.
• Support tactical quotes, strategic offerings, and win-back opportunities.
• Partner with site hubs and product teams to improve quotation speed, delivery lead times, prioritization, and quality.
• Use knowledge of pump applications, parts, programs, and processes to recommend effective customer solutions.
• Support sales forecasting, monthly outlooks, quarterly business reviews, and performance analytics.
• Maintain organized sales records, training information, organizational charts, and reporting.
• Collaborate with Sales leadership on continuous-improvement initiatives and key performance actions.

Qualifications

• Customer-focused, results-driven, and highly collaborative.
• Strong communication, problem-solving, organization, and prioritization skills.
• Ability to work independently and effectively with global, cross-functional teams.
• Experience in sales or customer service within engineered manufacturing; contract administration experience is preferred.
• Proficiency in Microsoft Office.

Preferred Qualifications

• Experience with mechanical seals, pumps, rotating equipment, power generation, or utility markets.
• Experience with SAP S4Hana, Salesforce, CRM systems, pricing, contract review, and ERP administration.
• Bachelor’s degree in a relevant field and/or 0–2 years of relevant experience.