Sales Support & Process Improvement Specialist

Balazs; Newcastle-under-Lyme; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401k with company matching

Paid holidays

Job summary

Airgas in Newcastle-under-Lyme is seeking a Sales Support Associate to enhance customer experience through proactive process design, documentation, and quotation preparation. You will support regional sales teams and assist the order-entry process with accurate information and timely communication.

The role emphasizes ERP familiarity, attention to detail, and a customer-focused approach, with office-based duties and occasional travel as needed.

Qualifications

• Ability to analyze workflows and implement more efficient processes.
• Experience with end-to-end order processing in a supply chain environment.
• Familiarity with ERP systems and digital tools used in order management.

Responsibilities

• Create processes to manage inbound customer queries and support order entry.
• Own customer complaints from start to finish, coordinating with stakeholders.
• Provide timely product information, documentation and order updates to customers.

Skills

Process design

ERP systems

End-to-end order processing

Customer service

Analytical mindset

Tools

Sage ERP

Job description

Airgas in Newcastle-under-Lyme is seeking a Sales Support Associate to enhance customer experience through proactive process design, documentation, and quotation preparation. You will support regional sales teams and assist the order-entry process with accurate information and timely communication.

The role emphasizes ERP familiarity, attention to detail, and a customer-focused approach, with office-based duties and occasional travel as needed.