Customer-Focused Retail Store Associate

JDSports; Walthamstow; On-site; GBP 12,000 - 15,000; Full time

Job summary

JD Sports in the United Kingdom is seeking a Store Colleague to help us deliver an outstanding experience for every customer on the shop floor. You will greet customers with confidence, assist with product information, and support a fast-paced retail environment.

You’ll keep displays looking sharp, replenish stock, process transactions, and work with colleagues to maintain high presentation standards while following company policies and health and safety requirements.

Qualifications

• Customer service and communication skills are essential.
• Ability to engage positively with customers and colleagues.
• Strong organisational skills and task management.

Responsibilities

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Responsible for achieving team sales objectives by identifying customer needs, recommending suitable products, and promoting complementary items.
• Maintaining high standards of customer service.
• Maintain high standards of presentation across the shop floor, ensuring fixtures, displays, and stock areas are clean, organised, and well maintained.
• Replenish stock and ensure products are available and correctly displayed in line with company standards.
• Complete operational tasks including processing transactions, cash handling, stock processing, and preparing deliveries.
• Use in-store technology and systems to support customer enquiries and daily store operations.
• Follow company policies, procedures, and health and safety requirements at all times.
• Work collaboratively with colleagues to support the effective day-to-day running of the store.
• Support with additional duties and tasks, as reasonably required.

Skills

Customer service

Communication

Teamwork

Organisation

Adaptability

Willingness to learn

Job description

JD Sports in the United Kingdom is seeking a Store Colleague to help us deliver an outstanding experience for every customer on the shop floor. You will greet customers with confidence, assist with product information, and support a fast-paced retail environment.

You’ll keep displays looking sharp, replenish stock, process transactions, and work with colleagues to maintain high presentation standards while following company policies and health and safety requirements.