Retail Stylist & Customer Experience Champion | 40% Discount

URBN; Guildford; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Life Leave

Employee Assistance Program

Discount on URBN brands

Private Medical Insurance

Season ticket loan

Cycle to work

Job summary

URBN seeks a customer-focused associate for the Anthropologie brand at our Guildford store. The role emphasizes greeting customers, offering product suggestions, and guiding them through omni-channel options. You’ll work to enhance the shopper experience while maintaining store standards.

As part of a collaborative team, you’ll share knowledge on trends, assist with stock flow and order fulfillment, and contribute to a positive store atmosphere with strong service orientation.

Qualifications

• Strong communication skills are required to engage customers.
• Brand awareness of Anthropologie to appeal to the local market.
• Retail experience or understanding is beneficial.

Responsibilities

• Customer Connection: initiates genuine conversation to engage with the customer in a personalised way where all customers feel welcome, heard, and valued
• Selling Culture supports a selling environment in all areas of the sales floor by connecting with multiple customers and sharing product suggestions
• Omni-Channel Service: provides a frictionless customer experience by utilising technology to transact in the moment, find sizes and colours, and places orders for items not available in store
• Team Player: builds productive relationships with peers; asks for support when needed and makes an effort to help others
• Share Knowledge: participates in the learning and sharing of product knowledge, current trends, and personal styling priorities to inspire the customer
• Employee Recognition: contributes to a positive team morale participating in store initiatives and highlighting peers and leaders through the SPARKED journal
• Insights & Feedback provides insights related to the customer and employee experience and communicates feedback to Store Leadership
• Business Acumen: understands their contribution to service, selling on every shift in order to positively impact the store's business KPI's
• Product Flow: supports the shipment process to gain awareness of product, including what's new and what's restock; contributes to completion of omni order fulfillment processes while maintaining stock levels of the floor
• Store Environment: maintains Anthropologie's visual and operational standards while keeping the focus on the customer; stays current on merchandising updates
• Executes stock-to-sales processes and presentation standards
• Is knowledgeable of trend and supports brand messaging
• Has an understanding of how the merchant process impacts business and the customer experience.
• Previous experience in a retail environment - not a must.
• An awareness of the Anthropologie brand and its appeal to the local market.
• Strong communication skills.

Skills

Strong communication skills

Brand awareness

Job description

URBN seeks a customer-focused associate for the Anthropologie brand at our Guildford store. The role emphasizes greeting customers, offering product suggestions, and guiding them through omni-channel options. You’ll work to enhance the shopper experience while maintaining store standards.

As part of a collaborative team, you’ll share knowledge on trends, assist with stock flow and order fulfillment, and contribute to a positive store atmosphere with strong service orientation.