Customer-Focused Retail & Operations Assistant

Southern Hospice Group; Bracklesham; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Pension scheme

Up to 35 days annual leave

On-site education support

Bupa access

Free parking

Subsidised meals

Gym membership discounts

Employee Assistance Programme

Death in Service

Job summary

Southern Hospice Group is seeking an efficient and customer-focused administrator to join the Trading team. You will provide administrative and operational support, handle public enquiries by phone and email, coordinate deliveries and collections, and assist with EPoS, stock control, banking and supplier administration.

You will work closely with shop and warehouse operations, take accurate messages, escalate issues to managers, and help ensure smooth scheduling of deliveries and a responsive

Qualifications

• Experience delivering excellent customer service in a receptionist/administrative role.
• Strong organisational and prioritisation skills with attention to detail.
• Ability to communicate professionally via phone and email.

Responsibilities

• Be the first point of contact for public enquiries by telephone and email, resolving matters where possible.
• Coordinate deliveries and collections, ensuring schedules are up to date.
• Provide administrative support to shop and warehouse operations, including stock control and banking tasks.
• Assist with EPoS, supplier administration and related records.
• Take accurate messages and relay information promptly to relevant colleagues.
• Escalate issues to Trading Managers for logging, investigation and action as needed.

Skills

Customer service

Administration

Tools

EPoS system

Job description

Southern Hospice Group is seeking an efficient and customer-focused administrator to join the Trading team. You will provide administrative and operational support, handle public enquiries by phone and email, coordinate deliveries and collections, and assist with EPoS, stock control, banking and supplier administration.

You will work closely with shop and warehouse operations, take accurate messages, escalate issues to managers, and help ensure smooth scheduling of deliveries and a responsive