Retail Support Assistant

Southern Hospice Group; Bracklesham; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Pension scheme

Up to 35 days annual leave

On-site education support

Bupa access

Free parking

Subsidised meals

Gym membership discounts

Employee Assistance Programme

Death in Service

Job summary

Southern Hospice Group is seeking an efficient and customer-focused administrator to join the Trading team. You will provide administrative and operational support, handle public enquiries by phone and email, coordinate deliveries and collections, and assist with EPoS, stock control, banking and supplier administration.

You will work closely with shop and warehouse operations, take accurate messages, escalate issues to managers, and help ensure smooth scheduling of deliveries and a responsive

Qualifications

• Experience delivering excellent customer service in a receptionist/administrative role.
• Strong organisational and prioritisation skills with attention to detail.
• Ability to communicate professionally via phone and email.

Responsibilities

• Be the first point of contact for public enquiries by telephone and email, resolving matters where possible.
• Coordinate deliveries and collections, ensuring schedules are up to date.
• Provide administrative support to shop and warehouse operations, including stock control and banking tasks.
• Assist with EPoS, supplier administration and related records.
• Take accurate messages and relay information promptly to relevant colleagues.
• Escalate issues to Trading Managers for logging, investigation and action as needed.

Skills

Customer service

Administration

Tools

EPoS system

Job description

Provide an efficient, professional and customer-focused administrative and operational support service to the Trading team and shops. The role will be responsible for managing public enquiries, coordinating deliveries and collections, supporting shop and warehouse operations, and assisting with EPoS, stock control, banking and supplier administration. You'll be The postholder will deliver excellent customer service and act as the first point of contact for incoming public enquiries by telephone and email. They will respond to calls and email enquiries in a professional, timely and confident manner, resolving matters at the first point of contact wherever possible and escalating issues to the appropriate manager when required. The role will involve taking accurate messages and ensuring information is communicated promptly to relevant colleagues when calls are redirected. The postholder will coordinate furniture delivery and collection bookings, ensuring schedules are accurate and up to date, and provide an initial sympathetic and professional response to complaints before escalating matters to Trading Managers for logging, investigation and further response. They will also work closely with the Warehouse Manager to coordinate cover for incoming public enquiries and share relevant information regarding deliveries and collections.

We warmly welcome applications from all sections of our community. We also invite applications from suitably experienced people for all industry sectors who can demonstrate the skills, ability and enthusiasm to work with a people-centric organisation like ours.

Southern Hospice Group is the largest group of hospices in Sussex and one of the largest in the UK. We are committed to providing exceptional and compassionate care to adults, children and their families across Sussex. Bringing our teams and resources together as one organisation means we can focus on new and exciting visions and plans for our people and patients and provide even greater opportunities for our workforce. St Barnabas House provides specialist palliative care to adults in the Worthing, Adur, Arun and Henfield areas through a range of services, including in-patient care and community living well services. Chestnut Tree House is the children's hospice for East and West Sussex and South East Hampshire, providing specialist palliative care for children and young people with life-limiting conditions. Martlets provides essential care to people affected by terminal illness in Brighton and Hove and surrounding areas. Our expert teams provide the very best care and support, helping patients and their loved ones to live life to the full during the precious time they have together.

• Company pension scheme or NHS pension scheme for eligible employees
• Up to 35 days' annual leave inclusive of bank holidays
• On-site education support and study leave opportunities
• Option to access Bupa and cover your everyday cost of healthcare for less
• Free parking, subsidised meals and various social activities
• Corporate rate gym membership, discounts with local complementary therapies and Blue Light Card
• Employee Assistance Programme
• Death in Service