Retail Support & Logistics Administrator

LLOYD'S REGISTER INTERNATIONAL; Hove; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Company pension scheme or NHS pension

Up to 35 days’ annual leave

On-site education support

Bupa access

Free parking

Gym membership discounts

Employee Assistance Programme

Death in Service

Job summary

Southern Hospice Group is seeking an efficient, customer-focused administrator to provide support to the Trading team and shops across Sussex. You will handle public enquiries by phone and email, coordinate deliveries and collections, and assist with EPoS, stock control, banking and supplier administration.

Working closely with the Warehouse Manager, you will help maintain accurate schedules, respond professionally to enquiries, and escalate issues as needed to Trading Managers for investigation

Qualifications

• Experience providing administrative support and handling customer enquiries.
• Ability to manage multi-channel communications (phone and email) with professionalism.
• Experience coordinating deliveries, stock checks and basic banking/supplier administration.

Responsibilities

• Deliver efficient, customer-focused admin and operational support to Trading team and shops.
• Act as first point of contact for public enquiries by telephone and email, resolving issues at first contact where possible.
• Coordinate furniture/delivery and collection bookings with accurate scheduling.
• Assist with EPoS, stock control, banking and supplier administration.
• Collaborate with Warehouse Manager to arrange cover for public enquiries and share delivery information.

Skills

Customer service

Phone and email handling

Administrative support

Stock control

EPoS familiarity

Delivery coordination

Tools

EPoS systems

Banking software

Job description

Southern Hospice Group is seeking an efficient, customer-focused administrator to provide support to the Trading team and shops across Sussex. You will handle public enquiries by phone and email, coordinate deliveries and collections, and assist with EPoS, stock control, banking and supplier administration.

Working closely with the Warehouse Manager, you will help maintain accurate schedules, respond professionally to enquiries, and escalate issues as needed to Trading Managers for investigation