Customer-Focused Retail Associate - Sales & Store Floor

JD Sports Fashion PLC; Liverpool; On-site; GBP 12,000 - 15,000; Full time

Job summary

JD Sports Fashion PLC in Liverpool is seeking a Store Colleague to help deliver outstanding customer experiences on the shop floor. You will greet customers, keep displays sharp, replenish stock and uphold high service and presentation standards.

With a positive attitude and strong teamwork, you will support daily store operations, process transactions, and learn new skills in a fast-paced retail environment, building a solid foundation for your retail career.

Qualifications

• Ability to adapt approach and communication style to different people and situations.
• Ability to engage positively with customers and colleagues.
• Good organisational skills and the ability to manage tasks effectively.
• Ability to work collaboratively.
• Willingness to learn new skills and follow company processes and procedures.

Responsibilities

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Identify customer needs, recommend suitable products, and promote complementary items to achieve team sales.
• Maintain high standards of customer service.
• Maintain presentation across the shop floor; fixtures, displays, stock areas are clean, organised, and well maintained.
• Replenish stock and ensure products are available and correctly displayed in line with company standards.
• Complete operational tasks including processing transactions, cash handling, stock processing, and preparing deliveries.
• Use in-store technology and systems to support customer enquiries and daily store operations.
• Follow company policies, procedures, and health and safety requirements at all times.
• Work collaboratively with colleagues to support the effective day-to-day running of the store.
• Support with additional duties and tasks, as reasonably required.

Skills

Adaptability

Customer engagement

Organisational skills

Teamwork

Willingness to learn

Job description

JD Sports Fashion PLC in Liverpool is seeking a Store Colleague to help deliver outstanding customer experiences on the shop floor. You will greet customers, keep displays sharp, replenish stock and uphold high service and presentation standards.

With a positive attitude and strong teamwork, you will support daily store operations, process transactions, and learn new skills in a fast-paced retail environment, building a solid foundation for your retail career.