Customer-First Optical & Hearing Sales Advisor

Scrivens Opticians & Hearing Care; West of England; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Full training and support from day one

Staff discounts on optical and hearing

Family-run company culture

Career pathways into senior sales or (

Generous staff discount scheme

28 days annual leave including bank-h.

Job summary

Scrivens Opticians & Hearing Care is seeking a Sales Advisor to be the friendly first contact for customers, helping them choose optical and hearing solutions and ensuring a welcoming in-branch experience.

You will greet customers, provide advice on frame styles and lenses, process sales, support stock and merchandising, and collaborate with clinicians to ensure a smooth journey. Training starts day one.

Qualifications

• Friendly, approachable attitude and strong communication skills.
• Customer service or retail experience is preferred but not essential.
• Ability to work as part of a team and independently, with initiative.

Responsibilities

• Greet customers with warmth and professionalism.
• Assist customers in selecting optical and hearing products.
• Provide clear, helpful advice on frame styles, lenses, and hearing care.
• Process sales and bookings using in-branch systems.
• Support stock management and merchandising.
• Keep the store clean, welcoming, and well presented.
• Work closely with Optometrists, Hearing Aid Audiologists and the wider branch team to ensure a seamless customer journey.

Skills

Friendly demeanor

Strong communication

Customer service

Retail experience

Team player

Independent worker

Attention to detail

Basic IT skills

Job description

Scrivens Opticians & Hearing Care is seeking a Sales Advisor to be the friendly first contact for customers, helping them choose optical and hearing solutions and ensuring a welcoming in-branch experience.

You will greet customers, provide advice on frame styles and lenses, process sales, support stock and merchandising, and collaborate with clinicians to ensure a smooth journey. Training starts day one.