Customer-Focused Office Administrator: Scheduling & Coordination

Anglian Home Improvements; Swansea; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Competitive salary

Pension

31 days holiday (including Bank Holidã

Birthday day off

Volunteer time off

Health & wellbeing resources

Employee purchase scheme

Group discounts on retailers

Salary sacrifice benefits

Financial well-being resources

Employee recognition schemes

Job summary

Anglian Home Improvements is seeking an Office Administrator to join our thriving team in Swansea. You will support day-to-day operations, coordinate installation teams and customers, and maintain accurate records to ensure smooth project delivery.

Excellent communication, organisational skills, and proficiency with MS Office are essential. You will act as the main contact for queries, manage schedules, process purchase orders and help resolve issues to keep projects on track and customers

Qualifications

• Excellent communication and interpersonal skills.
• Strong organisational abilities with a keen attention to detail.
• Ability to manage multiple tasks and prioritise effectively.
• Proficiency in Microsoft Office suite (Word, Excel, Outlook).
• Familiarity with CRM software is advantageous.

Responsibilities

• You will be the main contact point for our customers, delivering exceptional customer service by promptly assisting with any queries or concerns.
• Coordinate installation teams, trades, and customers to ensure smooth project execution.
• Monitor and track appointment schedules and installation plans to ensure deadlines are met.
• Maintain accurate records project details related to installations.
• Resolve operational issues efficiently to minimise disruptions.
• Process purchase orders and reconcile invoices.

Skills

Excellent communication

Strong organisational abilities

Ability to manage multiple tasks and 5

Tools

MS Office

Job description

Anglian Home Improvements is seeking an Office Administrator to join our thriving team in Swansea. You will support day-to-day operations, coordinate installation teams and customers, and maintain accurate records to ensure smooth project delivery.

Excellent communication, organisational skills, and proficiency with MS Office are essential. You will act as the main contact for queries, manage schedules, process purchase orders and help resolve issues to keep projects on track and customers