Administration Assistant - Building Services

ASL Technical Ltd; Haywards Heath; On-site; GBP 19,000 - 23,000; Full time

Job summary

ASL Technical Ltd in Haywards Heath is recruiting an Office Administrator to join the busy Service Department. This varied role involves handling calls and emails from tenants, clients, suppliers, and engineers, coordinating repairs, raising works orders, and managing engineering schedules. The successful candidate will be organised, enthusiastic, and able to deal professionally with people from all backgrounds.

Qualifications

• Experience in administration, customer service or scheduling.
• Strong skills in Word, Excel and Outlook.
• Excellent communication and organisational abilities.
• Calm and professional when handling challenging situations.
• Team-oriented with attention to detail.
• Own transport due to rural location.

Responsibilities

• Answer telephone and email enquiries.
• Log repair requests and raise works orders.
• Schedule engineers and coordinate appointments.
• Provide updates on ongoing works.
• Maintain accurate records and support daily office operations.

Skills

Administration

Customer service

Scheduling

Communication

Organisational skills

Calm under pressure

Attention to detail

Tools

Microsoft Word

Excel

Outlook

Job description

ASL Technical is recruiting on behalf of a client within the tenancy services sector for an Office Administrator to join their busy Service Department.

This varied role involves handling calls and emails from tenants, clients, suppliers, and engineers, coordinating repairs, raising works orders, and managing engineering schedules. The successful candidate will be organised, enthusiastic, and able to deal professionally with people from all backgrounds, including frustrated tenants requiring assistance.

Key Responsibilities:

• Answering telephone and email enquiries.


• Logging repair requests and raising works orders.


• Scheduling engineers and coordinating appointments.


• Providing updates on ongoing works.


• Maintaining accurate records and supporting daily office operations.

Requirements:

• Previous administration, customer service, or scheduling experience.


• Strong Microsoft Word, Excel, and Outlook skills.


• Excellent communication and organisational abilities.


• Calm and professional approach when handling challenging situations.


• Team player with a positive attitude and attention to detail.


• Own transport essential due to the office's rural location.

This is an excellent opportunity to join a growing company in a busy and rewarding role