Customer-Focused Leisure Assistant (Evenings & Weekends)

Derby City Council; East Midlands; On-site; GBP 18,000 - 21,000; Part time

Job summary

Derby City Council is seeking a Leisure Assistant to support Derby Arena, delivering friendly customer service and helping create a safe, vibrant environment for visitors and event attendees.

You will assist with setup, answer enquiries, and support a varied programme of sports, leisure and community activities, including evenings, weekends and events as required. This casual role offers valuable experience in a busy multi-use arena.

Qualifications

• Experience delivering excellent customer service to diverse customers.
• Strong communication and interpersonal skills.
• Ability to work in a team and adapt to changing priorities.
• Good organisational skills with accuracy.
• Confident using basic digital systems, including email.
• Understanding health and safety and safe working practices.
• Friendly, approachable and professional manner.
• Flexible to work evenings, weekends and events.

Responsibilities

• Deliver friendly, professional service to customers and attendees.
• Set up activity spaces and move equipment safely.
• Maintain a clean, safe, welcoming venue.
• Assist with inquiries and provide information about activities.
• Support delivery of sports and community programmes.
• Carry out basic maintenance and check equipment.
• Work flexibly including evenings, weekends and events.

Skills

Customer service

Communication

Teamwork

Organization

Digital skills

Health & safety

Professionalism

Flexibility

Tools

Email

Office applications

Job description

Derby City Council is seeking a Leisure Assistant to support Derby Arena, delivering friendly customer service and helping create a safe, vibrant environment for visitors and event attendees.

You will assist with setup, answer enquiries, and support a varied programme of sports, leisure and community activities, including evenings, weekends and events as required. This casual role offers valuable experience in a busy multi-use arena.