Arena Guest Services & Membership Concierge

The Methodist Church in Britain; East Midlands; Híbrido; GBP 13.000 - 16.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Local Government Pension Scheme

Annual leave 27–32 days

Hybrid working

Employee Assistance Programme and well

Learning and development

Volunteering leave

Descripción de la vacante

Derby Arena, operated by Derby City Council, is looking for a permanent customer service assistant to welcome visitors and handle bookings and memberships. The role covers 32 hours per week with shifts across early mornings, evenings, weekends and bank holidays.

You will help with access, cash handling and admin, and you will move and set up sports and event equipment. The job emphasises a friendly, proactive approach and teamwork in a busy venue.

Formación

• Experience in a customer-facing environment.
• Experience working as part of a team and contributing to shared goals.
• Good interpersonal skills and confidence to engage a wide range of customers.
• Ability to manage bookings, memberships and enquiries calmly and accurately.
• Willingness to move equipment safely and operate in a busy environment.

Responsabilidades

• Deliver a welcoming, professional service to customers visiting, calling or contacting the Arena.
• Assist customers with bookings, memberships, activity enrolments and enquiries about facilities and services.
• Promote memberships, activities and events, matching customers to suitable products.
• Manage access to the facility and support cash handling, payments and administration.
• Set up, move and store sport and event equipment safely.
• Carry out routine checks of facilities and equipment, report issues and help keep the venue clean, safe and presentable.
• Handle customer feedback, questions and concerns, taking ownership to reach a positive outcome.
• Work with colleagues to deliver a good experience at sport, fitness, cycling and event activities.

Conocimientos

Customer service

Teamwork

Communication

Organisational skills

IT skills

Problem solving

Attention to detail

Adaptability

Flexible working

Cash handling

Herramientas

Microsoft Office

Descripción del empleo

Derby Arena, operated by Derby City Council, is looking for a permanent customer service assistant to welcome visitors and handle bookings and memberships. The role covers 32 hours per week with shifts across early mornings, evenings, weekends and bank holidays.

You will help with access, cash handling and admin, and you will move and set up sports and event equipment. The job emphasises a friendly, proactive approach and teamwork in a busy venue.