Community Leisure Assistant

Stoke Damerel Community College; Plymouth; On-site; GBP 20,000 - 25,000; Full time

Job summary

A community education institution in Plymouth is seeking a dedicated individual to support the daily operation of its sports and leisure facilities. Responsibilities include providing exceptional customer service, handling booking requests, and ensuring the cleanliness and safety of the facilities. The ideal candidate should be adaptable and eager to contribute to community sessions and events. This position requires strong communication and customer service skills and an awareness of health and safety practices.

Qualifications

• Exceptional customer service skills are essential.
• Ability to handle booking requests and customer queries.
• Knowledge of health and safety protocols is required.

Responsibilities

• Support daily operation of sports and leisure facilities.
• Manage front desk and serve customers.
• Maintain cleanliness and safety of facilities.
• Assist with holiday and after school clubs.
• Handle any out of hours incidents.

Skills

Customer service

Communication skills

Social media

Health and safety awareness

Job description

Provide support in daily operation of the sports, leisure, and community facilities including additional facilities as required. This will involve being the first point of contact, greeting and serving customers, setting up equipment, and maintaining cleanliness.

MAIN DUTIES AND RESPONSIBILITIES

• Provide exceptional customer service across all work streams, including but not limited to front desk/reception, booking preparations, all forms of communication with customers, partners, and colleagues, and café service.
• Follow all SOPs to ensure a level of consistency across the team.
• Welcome visitors to the site, providing relevant information and cultivating a warm environment for all.
• Be responsible on shift for handling booking requests, customer queries, general emails and any phone calls by either resolving the matter or signposting to the correct point of contact.
• Ensure the smooth operation of the facility by managing booking changeovers, access requirements, and equipment setup.
• Provide support whilst on shift with marketing, primarily through the use of our social media channels.
• Use direct communication methods to upsell our offering to site visitors.
• Be willing to run or support with the delivery of holiday clubs, after school clubs, and community sessions in a variety of sports and activities.
• Be responsible for securing the facilities in use at the end of the day to leave the site safe and ready for the following day.
• Report any defects to the site team through prescribed methods.
• Ensure the site and facilities are safe for use, e.g. facilities are clean and free of hazards, toilets are clean and available for use, equipment is in good working order, grass pitches are checked for holes and repaired etc.
• Act as designated member of staff for out of hours incidents in the absence of a manager or supervisor. This may include health and safety, fire safety, first aid, and site security.
• To work flexibly within the dedicated hours of opening as directed by the Community Leisure Manager, this may include varied days of work, earlier finishes, and later finishes.
• Undertake additional duties as commensurate with the grading of the role.

Further details of the job and how to apply can be found here - https://ce0218li.webitrent.com/ce0218li_webrecruitment/wrd/run/etrec179gf.open?WVID=074436HN23&LANG=USA&VACANCY_ID=510899sl4t