Guest Experience Assistant (Casual)

Derby City Council; East Midlands; Presencial; GBP 16.000 - 22.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

LGPS pension

Flexible/hybrid working

Career development opportunities

Descripción de la vacante

Derby City Council, based in Derby Arena, is seeking a Casual Customer Service Assistant to support a busy leisure venue and help visitors enjoy the range of facilities and events on offer. The role is part-time with zero-hour contracts, requiring a flexible approach to shifts, including early mornings, evenings, weekends and bank holidays.

The successful candidate will deliver friendly customer service, assist with bookings and memberships, promote services, and handle payments and

Formación

• Experience in a customer-facing role.
• Strong customer service and a passion for helping people.
• Good communication and interpersonal skills.

Responsabilidades

• Delivering a welcoming, professional and helpful service to customers visiting, calling or contacting Derby Arena.
• Assisting customers with bookings, memberships, activity enrolments and enquiries about facilities and services.
• Promoting memberships, activities and events, helping customers find products and services best suited to their needs.
• Managing access to the facility and supporting accurate cash handling, payments and administration processes.
• Setting up, moving and storing sports and event equipment safely to support activities.
• Carrying out routine checks of facilities and equipment, reporting issues and maintaining a clean, safe environment.
• Supporting customers with feedback, questions and concerns, taking ownership to ensure a positive outcome.
• Working collaboratively with colleagues to deliver an excellent experience for customers attending sport, fitness, cycling and events activities.

Conocimientos

Customer service

Communication

Teamwork

IT skills

Organisational skills

Initiative

Herramientas

Microsoft Office

Descripción del empleo

Derby City Council, based in Derby Arena, is seeking a Casual Customer Service Assistant to support a busy leisure venue and help visitors enjoy the range of facilities and events on offer. The role is part-time with zero-hour contracts, requiring a flexible approach to shifts, including early mornings, evenings, weekends and bank holidays.

The successful candidate will deliver friendly customer service, assist with bookings and memberships, promote services, and handle payments and