Customer-First Retail Security Specialist

B&M Retail; Sunderland; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Store discount

Colleague discounts directory

Job summary

B&M Retail in Sunderland area is seeking a confident Retail Security Officer to safeguard customers, staff and stock. You will work across daytime, evening and weekend shifts as part of a store team and report incidents to management.

The role emphasizes professionalism, clear communication and integrity, with responsibilities ranging from CCTV oversight to investigating losses and supporting safety procedures.

Qualifications

• Be alert, calm under pressure and able to follow procedures.
• Strong verbal and written communication is essential.
• Demonstrate integrity, responsibility and a customer-first mindset.

Responsibilities

• Actively monitor the store to identify, prevent and report incidents.
• Operate and review CCTV in line with policy.
• Support Health & Safety procedures enforcement.
• Conduct investigations into stock loss, theft and fraud.
• Engage with customers and colleagues to resolve situations calmly.

Skills

Alert & calm demeanor

Verbal & written communication

Integrity & work ethic

Team player

Tools

CCTV systems

Job description

B&M Retail in Sunderland area is seeking a confident Retail Security Officer to safeguard customers, staff and stock. You will work across daytime, evening and weekend shifts as part of a store team and report incidents to management.

The role emphasizes professionalism, clear communication and integrity, with responsibilities ranging from CCTV oversight to investigating losses and supporting safety procedures.