Sales Advisor

Scrivens Opticians & Hearing Care; Newmarket; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Salary progression

Full training

Staff discounts

Family-run culture

Career paths

Generous leave

Job summary

Scrivens Opticians & Hearing Care in Newmarket is seeking a Sales Advisor to welcome customers and help them choose optical and hearing products. You’ll provide friendly, expert service in a fast-paced, customer-focused environment.

The role offers full training, staff discounts, and clear progression paths into senior sales or clinical support roles within a family-run company.

Qualifications

• Friendly, approachable attitude with strong communication skills.
• Retail or customer service experience preferred but not essential.
• Team-oriented yet capable of working independently with initiative.

Responsibilities

• Greet customers warmly and assist in selecting optical and hearing products.
• Provide clear advice on frames, lenses and hearing care.
• Process sales and bookings in-branch systems.
• Support stock management and merchandising.
• Maintain a clean, welcoming store environment and collaborate with the team.

Skills

Customer service

Communication

Retail experience

Team player

Attention to detail

IT basics

Job description

About The Role

At Scrivens Opticians & Hearing Care, we put people at the heart of everything we do. As a Sales Advisor, you'll be the first point of contact for our customers-helping them feel welcome, understood, and supported as they choose products and services that improve their lives.

Whether it's helping someone find their perfect pair of glasses or explaining how hearing care can boost confidence, you'll deliver friendly, expert service in a fast-paced, customer-focused environment.

Responsibilities

• Greet customers with warmth and professionalism
• Assist customers in selecting optical and hearing products
• Provide clear, helpful advice on frame styles, lenses, and hearing care
• Process sales and bookings using in-branch systems
• Support stock management and merchandising
• Keep the store clean, welcoming, and well presented
• Work closely with Optometrists, Hearing Aid Audiologists and the wider branch team to ensure a seamless customer journey

What we're looking for

We are looking for someone with a friendly, approachable attitude and strong communication skills. While customer service or retail experience is preferred, it is not essential.

The ideal candidate will be able to work both as part of a team and independently, using their own initiative. A willingness to learn and grow within a supportive environment is important. Basic IT skills and strong attention to detail are also required for this role.

What We Offer

• Competitive salary with opportunities to progress
• Full training and support from day one
• Staff discounts on optical and hearing products
• A welcoming team and family-run company culture
• Career pathways into senior sales, management, or clinical roles
• Generous staff discount scheme
• 28 days annual leave including bank holidays (pro-rata)