Customer-First Helpdesk Specialist

Opus People Solutions; Ipswich; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

Vertas is looking for a professional and customer focused Customer First Helpdesk Operator to join our team in Ipswich. The role is to be the first point of contact for colleagues, clients, contractors and customers, delivering an excellent customer experience by handling calls and emails, logging and managing service requests, and ensuring queries are resolved efficiently.

This role requires strong communication, a positive attitude and a passion for providing outstanding customer service in a

Qualifications

• Clear and excellent verbal and written communication skills.
• Excellent telephone manner.
• Reliable with strong time management.
• Commitment to first-class customer service.
• Good attention to detail.
• Confident with computer systems.
• Proficient in Microsoft Office.

Responsibilities

• Answer calls and emails from colleagues and customers in a timely and professional manner.
• Pass calls to colleagues following internal processes.
• Log tickets in the CRM system and record details.
• Track and monitor tickets to ensure timely resolution.
• Use available technology as required.
• Provide efficient, accurate first point of contact.
• Receive and process customer property repair requests by email and telephone.
• Provide information about Vertas services to internal and external customers.

Skills

Verbal & written comms

Telephone manner

Time management

Customer service

Attention to detail

Computer systems

Microsoft Office

Helpdesk experience

Job description

Vertas is looking for a professional and customer focused Customer First Helpdesk Operator to join our team in Ipswich. The role is to be the first point of contact for colleagues, clients, contractors and customers, delivering an excellent customer experience by handling calls and emails, logging and managing service requests, and ensuring queries are resolved efficiently.

This role requires strong communication, a positive attitude and a passion for providing outstanding customer service in a