Customer First Helpdesk Operator

Schools’ Choice; Ipswich; On-site; GBP 23,000 - 28,000; Full time

Job summary

Vertas is seeking a Customer First Helpdesk Operator in Ipswich to be the first point of contact for colleagues, clients and customers, handling calls and emails, logging service requests and ensuring queries are resolved efficiently. This is a permanent role with 37.5 hours weekly, typically Mon-Fri 10am-6pm, located at Friar's Bridge Road, Ipswich.

The role focuses on delivering excellent customer service in a fast-paced environment, with strong communication and multitasking skills essential

Qualifications

• Clear and excellent verbal and written communication.
• Reliable with good time management.
• Commitment to providing first class customer service.
• Good attention to detail and accuracy.
• Working knowledge of Microsoft packages.
• Experience with helpdesk or customer service preferred.

Responsibilities

• To answer calls and emails on the helpdesk to create an exceptional customer experience.
• To pass calls to other colleagues, following internal processes.
• To log tickets using the CRM system and record details.
• To track and monitor tickets using the CRM system to ensure a timely resolution.
• To use the technology as required.
• Provide an efficient, accurate and customer focused first point of contact.
• Receive and process customer property repair requests by email and telephone.
• Provide information about Vertas services to internal and external customers.

Skills

Verbal communication

Written communication

Telephone manner

Time management

Customer service

Attention to detail

Microsoft Office

CRM systems

Tools

CRM system

Microsoft Office

Job description

Vertas is looking for a professional and customer focused Customer First Helpdesk Operator to join our team in Ipswich. As the first point of contact for colleagues, clients, contractors and customers, you will play a vital role in delivering an excellent customer experience by handling calls and emails, logging and managing service requests, and ensuring queries are resolved efficiently. This is an exciting opportunity for someone with strong communication skills, a positive attitude and a passion for providing outstanding customer service in a fast paced and supportive environment.

Customer First Helpdesk Operator

Location - Friar's Bridge Road, Ipswich Pay - £25,370.00 Status - Permanent Hours - 37.5 Mon - Fri 10am - 6pm

Main Purpose of the Job:

• To answer calls and emails on the helpdesk to create an exceptional customer experience.
• To ensure that the customer is at the heart of everything we do - Putting the Customer First'.
• To follow standard working practices.

Main Activities and Responsibilities:

• To answer calls and emails from colleagues and customers in a timely and professional manner.
• To pass calls to other colleagues, following our internal processes.
• To log tickets using our CRM system and record details.
• To track and monitor tickets using our CRM system to ensure a timely resolution.
• To use the technology as required.
• Provide an efficient, accurate and customer focused first point of contact.
• Receive and process customer property repair requests by email and telephone.
• Provide information about Vertas services to internal and external customers.

Person Profile: Essential

• Clear and excellent verbal and written communication skills.
• A good telephone manner.
• Be reliable with excellent time management skills.
• A commitment to providing first class customer service.
• Good attention to detail.
• Confident in using a range of computer systems.
• A working knowledge of Microsoft packages.

DesirablePrevious Helpdesk experience.