Service Desk Analyst: Elevate IT Support & Cyber Security

Opus People Solutions; Ipswich; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

Ver tas Group is seeking a Service Desk Analyst to join its IT team in Ipswich. You will be the first point of contact for IT support queries, assisting with Microsoft 365, Windows, laptops, and mobile devices while delivering excellent customer service.

You’ll participate in onboarding, account setup, and inductions, and you’ll configure devices, troubleshoot connectivity issues, and contribute to cyber security efforts. A proactive, learning-oriented mindset is essential.

Qualifications

• Experience in an IT support or service desk role or strong technical aptitude.
• Knowledge of Microsoft 365 and modern workplace technologies.
• Strong problem-solving and communication skills.
• A proactive approach and willingness to take ownership of problems.

Responsibilities

• Be the first point of contact for IT support queries and incidents.
• Support Microsoft 365, Windows, laptops, mobile devices and business applications.
• Onboard users, set up accounts, and conduct IT inductions.
• Configure and deploy laptops, mobile devices, and peripherals.
• Troubleshoot networking and connectivity issues.
• Support cyber security activities and help colleagues work securely.

Skills

Problem-solving

Communication

Customer service

Willingness to learn

Ownership

Tools

Microsoft 365

Windows

Mobile devices

Job description

Ver tas Group is seeking a Service Desk Analyst to join its IT team in Ipswich. You will be the first point of contact for IT support queries, assisting with Microsoft 365, Windows, laptops, and mobile devices while delivering excellent customer service.

You’ll participate in onboarding, account setup, and inductions, and you’ll configure devices, troubleshoot connectivity issues, and contribute to cyber security efforts. A proactive, learning-oriented mindset is essential.