Customer-First Helpdesk Specialist

Schools’ Choice

Ipswich

On-site

GBP 23,000 - 28,000

Full time

8 days ago

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Job summary

Vertas is seeking a Customer First Helpdesk Operator in Ipswich to be the first point of contact for colleagues, clients and customers, handling calls and emails, logging service requests and ensuring queries are resolved efficiently. This is a permanent role with 37.5 hours weekly, typically Mon-Fri 10am-6pm, located at Friar's Bridge Road, Ipswich.

The role focuses on delivering excellent customer service in a fast-paced environment, with strong communication and multitasking skills essential

Qualifications

Clear and excellent verbal and written communication.
Reliable with good time management.
Commitment to providing first class customer service.
Good attention to detail and accuracy.
Working knowledge of Microsoft packages.
Experience with helpdesk or customer service preferred.

Responsibilities

To answer calls and emails on the helpdesk to create an exceptional customer experience.
To pass calls to other colleagues, following internal processes.
To log tickets using the CRM system and record details.
To track and monitor tickets using the CRM system to ensure a timely resolution.
To use the technology as required.
Provide an efficient, accurate and customer focused first point of contact.
Receive and process customer property repair requests by email and telephone.
Provide information about Vertas services to internal and external customers.