IT and Digital Service Desk Analyst Ipswich, Suffolk

Opus People Solutions; Ipswich; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

Ver tas Group is seeking a Service Desk Analyst to join its IT team in Ipswich. You will be the first point of contact for IT support queries, assisting with Microsoft 365, Windows, laptops, and mobile devices while delivering excellent customer service.

You’ll participate in onboarding, account setup, and inductions, and you’ll configure devices, troubleshoot connectivity issues, and contribute to cyber security efforts. A proactive, learning-oriented mindset is essential.

Qualifications

• Experience in an IT support or service desk role or strong technical aptitude.
• Knowledge of Microsoft 365 and modern workplace technologies.
• Strong problem-solving and communication skills.
• A proactive approach and willingness to take ownership of problems.

Responsibilities

• Be the first point of contact for IT support queries and incidents.
• Support Microsoft 365, Windows, laptops, mobile devices and business applications.
• Onboard users, set up accounts, and conduct IT inductions.
• Configure and deploy laptops, mobile devices, and peripherals.
• Troubleshoot networking and connectivity issues.
• Support cyber security activities and help colleagues work securely.

Skills

Problem-solving

Communication

Customer service

Willingness to learn

Ownership

Tools

Microsoft 365

Windows

Mobile devices

Job description

**Service Desk Analyst****Join Vertas Group and Grow Your IT Career**Are you passionate about technology and great at helping people? We're looking for a **Service Desk Analyst** to join our IT team and play a key role in delivering exceptional support across the Vertas Group.At Vertas, you'll be more than just a support analyst. You'll gain exposure to a wide range of technologies, contribute to service improvements, support cyber security initiatives, and be part of a team that values collaboration, development, and customer service excellence. You will be based out of our Friars Bridge Road office in the town centre of Ipswich local to the Ipswich Train Station**What You'll Do*** Be the first point of contact for IT support queries and incidents.* Support Microsoft 365, Windows, laptops, mobile devices and business applications.* Support users with onboarding, account setup, and IT inductions.* Configure and deploy laptops, mobile devices, and peripherals.* Troubleshoot networking and connectivity issues.* Support cyber security activities and help colleagues work securely.* Work with colleagues and third-party suppliers to ensure excellent service delivery.* Contribute to continuous improvement and knowledge sharing within the IT team.* Identify opportunities to improve the experience we provide to our users.* **What We're Looking For*** Experience in an IT Support or Service Desk role, or strong technical aptitude.* Knowledge of Microsoft 365 and modern workplace technologies.* Strong problem-solving and communication skills.* Excellent communication and customer service skills.* A willingness to learn, develop, and grow your technical skills.* A proactive approach and willingness to take ownership of problems.* Curiosity about technology and a desire to keep learning.**Why Join Vertas Group?** Be part of a supportive and friendly team Develop your skills across a broad technology landscape Gain hands-on exposure to cyber security and modern Microsoft technologies Make a real impact supporting colleagues across the business Access opportunities for training, development, and career progression**If you're looking for a role where you can develop your career, expand your technical knowledge, and make a difference every day, we'd love to hear from you.**