Customer-First Hardware Store Associate

Screwfix Direct Ltd.; Brierley Hill; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

28 days annual leave (including BH)

Award-winning pension scheme

Life cover

20% discount with Screwfix and B&Q

Discounted healthcare

Company share save schemes

Excellent training and development

Job summary

Screwfix Direct Ltd. is looking for a friendly Retail Assistant to join our team in store. You’ll warmly welcome customers, help them find the right products, and ensure a smooth shopping experience. You’ll also support delivery handling and stock accuracy as part of a team that prides itself on service and teamwork.

The role emphasizes great customer service, a can-do attitude, and a commitment to training and development within a busy retail environment.

Qualifications

• Amazing at giving great service with a positive can-do, no-nonsense approach.
• Prepared to work hard and make the most of our training.
• A great communicator who loves to help people.

Responsibilities

• Host – you'll welcome customers into your store, understand what they need, guide them to the right products, and make it super easy for them.
• Warehouse standards – you’ll assist with deliveries, maintaining product stock, collecting customer orders and keeping standards high.
• Part of the team – you’ll join a team who take pride in their store, work together and have lots of fun along the way!

Skills

Customer service

Flexible

Great communicator

Willing to learn

Job description

Screwfix Direct Ltd. is looking for a friendly Retail Assistant to join our team in store. You’ll warmly welcome customers, help them find the right products, and ensure a smooth shopping experience. You’ll also support delivery handling and stock accuracy as part of a team that prides itself on service and teamwork.

The role emphasizes great customer service, a can-do attitude, and a commitment to training and development within a busy retail environment.