Customer First Coordinator

Teign Housing; Highweek; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Annual leave 25 days

Private health care

Flexible working

Salary sacrifice

Eye care allowance

Cycle to work

Employee assistance

Pension contributions

Job summary

Teign Housing is seeking a Customer First Coordinator to join our team in Devon. You will be the first point of contact for customers, handling queries across multiple channels and guiding residents through housing applications, payments, repairs, and renewals.

You will support reception duties, organise customer events and assist in marketing campaigns while contributing to a high-performance culture and excellent service standards.

Qualifications

• Strong customer service mindset
• Ability to solve problems and multi-task

Responsibilities

• First point of contact for all customer queries via phone, email, live webchat and post.
• Assist with housing applications, rent payments, repairs and renewals, and related issues.
• Maintain a busy reception area and help organise customer events and marketing campaigns.

Job description

At Teign Housing, we’re driven by a simple but powerful mission: to provide good quality homes for our residents and rewarding, flexible careers for our people. As a thriving social landlord with over 200 dedicated professionals across Teign Housing and Templer Home Build, we proudly own and manage more than 4,000 homes across Teignbridge, the South Hams, East Devon, Mid Devon, West Devon, and Exeter.

We don’t just offer housing—we create communities. Our commitment goes beyond bricks and mortar. We deliver high-quality homes and personalised support that empower individuals and families to thrive.

Why Work With Us?

• Be part of a purpose led organisation making a real impact
• Join a supportive, forward-thinking team
• Enjoy career flexibility, growth, and meaningful work

We believe everyone deserves a safe, affordable, and welcoming place to call home. If you share our passion for building vibrant communities and delivering services that truly matter, we’d love to hear from you.

We’re now looking for a Customer First Coordinator to join our dynamic team.

Bring your skills, your ideas, and your drive—and help us shape the future of housing in Devon.

About the Customer First Coordinator role

As the first point of contact for all customer queries, you will resolve a broad spectrum of enquiries via phone, email, live webchat and post. You could find yourself providing advice on housing applications, rent payments, repairs and renewals, minor incidents of antisocial behaviour, parking issues and property exchanges, among many other things, so every day will be different. At the same time, you will assist in operating a busy reception area and organising customer events and marketing campaigns, placing you at the heart of everything we do.

About you

A good general education is essential to join us, alongside strong interest in pursuing a customer service career. If you’re experienced in social housing and formally qualified in administration, so much the better, but more significantly you will be capable of solving problems effectively and going the extra mile every day. Equally importantly, you should be highly computer literate, extremely organised and methodical, and capable of organising your own workload. Above all, you will be passionate about customers and ready to do whatever it takes to exceed their expectations.

As an Investor in People Platinum organisation, you will be joining a company that creates a supportive high-performance culture.

You can also expect to enjoy an excellent benefits package, including:

• 25 days annual leave + bank holidays
• Discretionary Leave between Christmas and the New Year period
• Generous employer contributions towards your pension (including death in service), any employee who increase their contribution to 5% or above will receive an employer contribution of one and a half times their contribution up to a maximum employer contribution of 15%
• Private Health Care membership (if applicable)
• Flexible Agile Working
• Salary Sacrifice Scheme (optional)
• Reimbursement of the cost of a professional membership fee
• Employer contributions towards gym membership
• Employer contribution every two years towards eye examination for those who use computers significantly as part of their work
• Up to 25% off selected O2 airtime contracts
• Microsoft Home Use Programme available to all staff
• Employee Assistance Programme provided by Health Assured
• Westcountry Savings and Loans Scheme
• Recognition for Long Service (if applicable)
• Cycle to work Scheme
• Electric Vehicle Scheme

To take on this exciting opportunity as our Customer First Coordinator.

We will interview suitable candidates upon receipt of their application and reserve the right to close the vacancy early.

Teign Housing is committed to its policy on equality and diversity and we welcome applications from all sections of the community. Registered charity no. 1112196.