Customer Feedback Officer

Sellick Partnership; Exeter; On-site; GBP 30,000 - 36,000; Full time

Job summary

Sellick Partnership are recruiting a Customer Feedback Officer in Exeter for a 6 month contract with hybrid working. The role focuses on handling customer feedback, including complaints and compliments, and you will work across the business to resolve issues and contribute to service improvements.

The successful candidate will have proven experience in managing customer service complaints and a background in a customer service environment, with a commitment to upholding the complaints policy and

Qualifications

• Proven experience of managing customer service complaints.
• Experience in working in a customer service environment.

Responsibilities

• Tailor support services to proactively reduce complaints and increase customer satisfaction.
• Collaborate with colleagues to perform thorough investigations, analyse evidence, and achieve satisfactory resolutions.
• Advocate for our complaints policy and the Housing Ombudsman Complaint Handling Code, ensuring all colleagues understand and apply these standards.
• Review customer feedback to develop actionable improvement plans and support a high-performance team culture

Skills

Customer service

Complaint handling

Job description

Customer Feedback Officer

Exeter - hybrid working

6 month contract

£33,163 per annum

37 hours per week

Sellick Partnership are recruiting for a Customer Feedback Officer to join a social housing organisation on a 6 month contract. This role focuses on handling customer feedback, including complaints and compliments. You will work collaboratively across the business, helping resolve issues, identify root causes, and contribute to service improvements.

Key Responsibilities

• Tailor support services to proactively reduce complaints and increase customer satisfaction.
• Collaborate with colleagues to perform thorough investigations, analyse evidence, and achieve satisfactory resolutions.
• Advocate for our complaints policy and the Housing Ombudsman Complaint Handling Code, ensuring all colleagues understand and apply these standards.
• Review customer feedback to develop actionable improvement plans and support a high-performance team culture

Key Qualifications

• Proven experience of managing customer service complaints.
• Experience in working in a customer service environment.

Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV.

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