Customer Feedback & Process Administrator

Cambridgeshire County Council; Huntingdon; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Wellbeing package

Additional annual leave

Flexible bank holidays

Pension contributions

Development opportunities

Paid volunteering hours

Peer Support Groups (IDEAL)

Job summary

Cambridgeshire County Council is seeking a detail-focused Business Officer to support administration of customer complaints and feedback across Children, Education and Families. The role emphasises accurate data handling, process adherence, and timely acknowledgements to help deliver excellent customer service.

Working with Complaints Officers and Service Managers, you will manage correspondence, maintain records in the feedback system, and help develop guidance while supporting wider

Qualifications

• Excellent organisational skills and high attention to detail.
• Experience in administrative or business support environments.
• Enjoys structured processes and procedures.
• Confident with IT systems and databases.
• Ability to prioritise and work independently.
• Excellent written communication skills.
• Comfortable handling confidential information.
• Produces accurate work and maintains records.

Responsibilities

• Monitor and manage correspondence channels.
• Update feedback records accurately in the feedback system.
• Record acknowledgement dates and monitor deadlines.
• Upload and file documentation per procedures.
• Maintain audit trails and records of complaint activity.
• Support administration of feedback processes and escalation.
• Use reporting tools and dashboards to monitor activity.
• Assist with developing and maintaining process guidance.
• Provide general administrative support to the service.

Skills

Organisational skills

Administrative experience

Structured processes

IT systems and databases

Prioritisation / multi-tasking

Written communication

Handling confidential information

Attention to detail

Collaboration

Tools

Customer Feedback System

Reporting tools & dashboards

Job description

Cambridgeshire County Council is seeking a detail-focused Business Officer to support administration of customer complaints and feedback across Children, Education and Families. The role emphasises accurate data handling, process adherence, and timely acknowledgements to help deliver excellent customer service.

Working with Complaints Officers and Service Managers, you will manage correspondence, maintain records in the feedback system, and help develop guidance while supporting wider