Customer-Facing Office Coordinator | Safe & Smooth Ops

Nuffield Health; Ewell; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Free gym membership

Health assessments

Retail discounts

Pension options

Job summary

Nuffield Health is seeking an Office Coordinator at our Epsom Support Centre to welcome visitors and guests and to help maintain a safe, organized office environment. You will answer inquiries, sign in staff and contractors, and support the Facilities Team in daily operations and safety tasks.

You will also manage meeting room and desk bookings, liaise with the cleaning team, and respond to emails, chats and messages in a timely manner.

Qualifications

• Strong customer service and communication skills are essential.
• Ability to stay calm and helpful when dealing with visitors or queries.
• Organised and proactive with good attention to detail.

Responsibilities

• Greet visitors and guests and manage sign-in procedures.
• Answer inbound communications (phone, email, chat).
• Ensure access passes are issued and kept secure at all times.
• Coordinate with facilities team on safety, security and audits.
• Manage booking system for desks, meeting rooms and parking.
• Liaise with cleaners, contractors and vendors as needed.
• Assist with health and safety tasks and site inductions.
• Maintain inventory of supplies and assist with deliveries and couriers.
• Be the first point of contact for queries, complaints, and escalations.

Skills

Customer service

Communication

Organisational skills

Empathy

Problem solving

Tools

Microsoft Office

Job description

Nuffield Health is seeking an Office Coordinator at our Epsom Support Centre to welcome visitors and guests and to help maintain a safe, organized office environment. You will answer inquiries, sign in staff and contractors, and support the Facilities Team in daily operations and safety tasks.

You will also manage meeting room and desk bookings, liaise with the cleaning team, and respond to emails, chats and messages in a timely manner.