Customer-Facing Implementation Lead: Pre-Sales to Go-Live

Proton.ai; Cambridge; On-site; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Company stock options

Flexible schedule

Unlimited PTO

Wellness days

12 weeks paid parental leave

Health benefits

401k with employer contribution

Company-paid off-sites

Job summary

Proton.ai is hiring an Implementation Manager to own standard customer engagements from pre-sales solutioning through a successful go-live. You will be the customer-facing owner of the plan, the work, and the outcome—translating distributor workflows into an implementation that delivers value quickly.

You’ll lead delivery, governance, and risk management across configuration, integrations, data, testing, training, and cutover, partnering with engineering and engagement managers as needed.

Qualifications

• 2+ years in implementation, technical project delivery, professional services, or a comparable role, with ownership of customer outcomes.
• Early-stage B2B SaaS experience is a plus.
• Technical fluency with APIs, integrations, data models, source systems, and configuration.

Responsibilities

• Own the delivery plan from signed agreement through go-live: kickoff, project plan, configuration, integrations, data readiness, testing, training, and cutover.
• Lead stakeholder governance and risk management with customer champions, technical teams, and executives.
• Drive pre-sales solutioning, turning requirements into clear scopes and phased plans to ensure implementability.

Skills

Implementation management

Technical project delivery

Professional services

Stakeholder management

AI-enabled workflows

APIs & integrations

Tools

APIs & integrations

Data modeling

Configuration

Job description

Proton.ai is hiring an Implementation Manager to own standard customer engagements from pre-sales solutioning through a successful go-live. You will be the customer-facing owner of the plan, the work, and the outcome—translating distributor workflows into an implementation that delivers value quickly.

You’ll lead delivery, governance, and risk management across configuration, integrations, data, testing, training, and cutover, partnering with engineering and engagement managers as needed.