Launch Implementations Lead

ProTrans; Scotland; On-site; GBP 65,000 - 100,000; Full time

Job summary

ProTrans is seeking a Project Manager – Implementations to lead customer launches and drive disciplined project execution across cross-functional teams in the United Kingdom. You will manage governance, readiness, and stakeholder communications to ensure successful implementations and transitions into stabilization and ownership.

The role requires strong leadership, excellent stakeholder management, and a proven track record in delivering complex, multi-department projects with a focus on

Qualifications

• Bachelor’s degree in a relevant field (International Business, Project Management, Supply Chain, Logistics, Industrial Engineering, Operations Management, or related).
• 5+ years of progressive project management, program management, operations, or related experience.
• Experience leading cross-functional initiatives with multiple stakeholders and dependencies.
• Experience managing projects through full lifecycle: initiation, planning, execution, go-live, stabilization, closure.
• Experience with customer-facing implementations, launches, or operational readiness initiatives.

Responsibilities

• Lead customer launches and Change Management initiatives through full project lifecycle.
• Develop and maintain project management tools, documentation, and governance artifacts.
• Drive alignment, decision-making, accountability, and issue resolution across teams.
• Serve as primary project leader and customer point of contact.
• Maintain complete project documentation and governance reporting.
• Coordinate across Operations, Planning, Carrier Management, Client Services, Finance, IT, and Commercial teams.
• Identify and mitigate project risks, dependencies, and readiness concerns.
• Deliver regular project status updates and executive summaries.

Skills

Project management

Stakeholder leadership

Cross-functional collaboration

Risk management

Communication

Governance

Change management

Education

Bachelor’s degree in related field

Tools

Excel

PowerPoint

Word

Smartsheet

Power BI

Job description

ProTrans is seeking a Project Manager – Implementations to lead customer launches and drive disciplined project execution across cross-functional teams in the United Kingdom. You will manage governance, readiness, and stakeholder communications to ensure successful implementations and transitions into stabilization and ownership.

The role requires strong leadership, excellent stakeholder management, and a proven track record in delivering complex, multi-department projects with a focus on