AI-Driven Audit Success Manager - End-to-End Implementations

Platformed

Greater London

Hybrid

GBP 60,000 - 90,000

Full time

8 days ago

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Benefits offered by this job

Equity options

33 days annual leave

First Friday of every month off

Flexible compensation

Job summary

Platformed is hiring an Customer Success Manager to own the customer journey from pilot to live deployment and beyond. You will run proofs of concept and implementations end-to-end, learning each firm’s audit approach and translating it into Platformed configurations.

You’ll be the on-site hub for a portfolio of customers, feeding insights back into the product. You will foster trusted relationships with stakeholders, track adoption, identify expansion opportunities, and work with our teams to

Qualifications

3–5 years in a customer-facing delivery role (implementation, solutions, or advisory).
Audit experience with ACA/ACCA/CPA/CA qualifications is a plus.
End-to-end project delivery: ownership of timelines, stakeholders, and delivery standards.
Technical confidence with structured data and understanding AI/under the hood.
Pragmatic and resourceful; delivers value with initiative.
Curiosity about AI and potential tooling or workflows.

Responsibilities

Run POCs and implementations end to end with defined milestones.
Translate audit methodologies into Platformed configurations; understand data and AI logic.
Be the main day-to-day contact for a portfolio of customers after go-live.
Track adoption, account health, and identify expansion opportunities; support sales.