Customer Experience & Vehicle Coordination Specialist

Solus Accident Repair Centres Company; Claydon; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Bonus opportunity

Company pension scheme

33 days’ holiday

Aviva product discounts

SAYE scheme

Job summary

Solus Accident Repair Centres Company is seeking a Customer Consultant to support customers throughout their repair journey and help keep site operations running smoothly on a day-to-day basis. This hands-on role blends customer service, coordination and the delivery of customer vehicles with professional discretion and good judgment.

You will balance customer care with practical site responsibilities, collaborating with technicians and the wider team to ensure a positive, efficient experience

Qualifications

• Strong customer service experience in a customer-facing role.
• A full UK driving licence, with confidence driving customer vehicles.
• Clear and professional communication skills, face-to-face and over the phone.
• A calm and organised approach, even when managing multiple tasks.
• Pride in representing the business when interacting with customers.
• A positive, team-focused attitude.

Responsibilities

• Keep customers updated on the progress of their vehicle repair.
• Handle queries calmly and professionally, providing clear and timely responses.
• Collect and deliver customer vehicles safely and courteously when required.
• Arrange and coordinate vehicle movements and transport activity.
• Support site operations, including parts coordination and basic administration.
• Work closely with technicians, production teams and site leaders.
• Help maintain a welcoming, organised and professional site environment.

Skills

Customer service

Full UK driving licence

Clear communication

Calm organised approach

Representing the business

Team-focused attitude

Job description

Solus Accident Repair Centres Company is seeking a Customer Consultant to support customers throughout their repair journey and help keep site operations running smoothly on a day-to-day basis. This hands-on role blends customer service, coordination and the delivery of customer vehicles with professional discretion and good judgment.

You will balance customer care with practical site responsibilities, collaborating with technicians and the wider team to ensure a positive, efficient experience