Customer Experience & Vehicle Coordination Advisor

Solus Accident Repair Centres Company; Bentfield; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Bonus opportunity

Pension scheme

33 days holiday

Retail discounts

Save As You Earn

Parental leave

Wellbeing support

Job summary

Solus Accident Repair Centres is seeking a Customer Consultant to support customers through their repair journey and keep site operations running smoothly. You will balance customer care with hands‑on vehicle collection and delivery, coordinating movements and parts as needed.

The role emphasizes reliability, attention to detail and empathy, with full training provided and opportunities to grow within the Solus network. A positive, team‑oriented attitude is valued in a welcoming environment.

Qualifications

• We don’t require formal qualifications for this role. What matters most is how you work with people, how you manage responsibility, and your willingness to be hands-on.

Responsibilities

• Keep customers updated on the progress of their vehicle repair
• Handle queries calmly and professionally, providing clear and timely responses
• Collect and deliver customer vehicles safely and courteously when required
• Arrange and coordinate vehicle movements and transport activity
• Support site operations, including parts coordination and basic administration
• Work closely with technicians, production teams and site leaders
• Help maintain a welcoming, organised and professional site environment

Skills

Strong customer service

Full UK driving licence

Clear communication

Calm and organised

Representing the business

Team-focused attitude

Job description

Solus Accident Repair Centres is seeking a Customer Consultant to support customers through their repair journey and keep site operations running smoothly. You will balance customer care with hands‑on vehicle collection and delivery, coordinating movements and parts as needed.

The role emphasizes reliability, attention to detail and empathy, with full training provided and opportunities to grow within the Solus network. A positive, team‑oriented attitude is valued in a welcoming environment.