Customer Experience & Vehicle Coordination Specialist

Solus Accident Repair Centres; England; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Company pension

33 days holiday

Employee discounts

SAYE scheme

Parental leave

Wellbeing support

Job summary

Solus Accident Repair Centres in the United Kingdom is seeking a Customer Consultant to ensure smooth repair journeys for customers. The role blends customer service, coordination and on-site logistics, requiring clear communication and careful organisation.

You will keep customers updated on progress, handle queries professionally, arrange vehicle movements and support parts coordination. Full training is provided and a welcoming, team-focused environment is fostered at Solus.

Qualifications

• Strong customer service experience in a customer-facing role.
• Full UK driving licence with confidence driving customer vehicles.
• Clear and professional communication face-to-face and over the phone.
• Calm and organised approach when managing multiple tasks.
• Pride in representing the business when interacting with customers.
• Positive, team-focused attitude.

Responsibilities

• Keep customers updated on the progress of their vehicle repair
• Handle queries calmly and professionally, providing clear and timely responses
• Collect and deliver customer vehicles safely and courteously when required
• Arrange and coordinate vehicle movements and transport activity
• Support site operations, including parts coordination and basic administration
• Work closely with technicians, production teams and site leaders
• Help maintain a welcoming, organised and professional site environment

Skills

Customer service

Communication

Organisation

Driving licence

Teamwork

Empathy

Job description

Solus Accident Repair Centres in the United Kingdom is seeking a Customer Consultant to ensure smooth repair journeys for customers. The role blends customer service, coordination and on-site logistics, requiring clear communication and careful organisation.

You will keep customers updated on progress, handle queries professionally, arrange vehicle movements and support parts coordination. Full training is provided and a welcoming, team-focused environment is fostered at Solus.