Customer Experience & Vehicle Movement Coordinator

Catering; Cumbernauld; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

33 days holiday

Company pension

Bonus opportunity

Aviva discounts

Job summary

Solus in the United Kingdom is hiring a Customer Consultant to support customers throughout their repair journey and keep site operations running smoothly. You’ll balance customer care with practical, hands‑on site responsibilities and coordinate vehicle movements.

You will work with technicians and teams to provide clear updates, arrange transport, and help with parts coordination, while maintaining a welcoming, organised environment.

Qualifications

• No formal qualifications required; focus on people skills and responsibility.
• Customer-facing experience and clear communication are valued.
• Willingness to be hands-on and support site operations.

Responsibilities

• Keep customers updated on repair progress.
• Handle queries calmly with clear, timely responses.
• Collect and deliver customer vehicles when required.
• Coordinate vehicle movements and transport activity.
• Support site operations including parts coordination and admin.
• Work with technicians and site leaders to maintain a professional environment.

Skills

Customer service

Communication skills

Driving licence

Organised

Team player

Empathy

Job description

Solus in the United Kingdom is hiring a Customer Consultant to support customers throughout their repair journey and keep site operations running smoothly. You’ll balance customer care with practical, hands‑on site responsibilities and coordinate vehicle movements.

You will work with technicians and teams to provide clear updates, arrange transport, and help with parts coordination, while maintaining a welcoming, organised environment.