Customer Solutions Advisor — Vehicle Repair Support

Solus - an Aviva company; Warrington; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Bonus opportunity

Company pension

33 days’ holiday

Employee discounts

Aviva Save As You Earn scheme

Parental and carer’s leave

Wellbeing support

Job summary

Solus, owned by Aviva, provides customer solutions in Warrington. You will be the first point of contact over the telephone, listening, reassuring customers and guiding them to the next steps in their journey. Full training is provided to perform basic vehicle diagnostics and determine the best repair solution.

You will join a supportive team across the UK repair network, focusing on customer outcomes and satisfaction in a fast-paced contact centre environment.

Qualifications

• A genuine passion for customer service and helping people.
• Strong communication and listening skills.
• The confidence to make decisions and take ownership of customer outcomes.
• The ability to work well as part of a team in a fast-paced environment.
• Automotive or technical knowledge is helpful but not essential, as full training is provided.

Responsibilities

• Act as the first point of contact for customers, providing clear, empathetic and professional support.
• Use training and in-house tools to complete a basic vehicle diagnosis and agree the best repair solution.
• Take ownership of customer enquiries and guide them through the next steps in their journey.
• Identify opportunities to improve customer satisfaction and contribute to a strong customer-focused culture.
• Work collaboratively with colleagues in our Warrington contact centre and across our UK repair network.

Skills

Customer service

Communication

Decision making

Teamwork

Automotive knowledge

Job description

Solus, owned by Aviva, provides customer solutions in Warrington. You will be the first point of contact over the telephone, listening, reassuring customers and guiding them to the next steps in their journey. Full training is provided to perform basic vehicle diagnostics and determine the best repair solution.

You will join a supportive team across the UK repair network, focusing on customer outcomes and satisfaction in a fast-paced contact centre environment.