Customer Experience Team Member – Hospitality & Games

Mecca; Norwich; On-site; GBP 17,000 - 25,000; Full time

Benefits offered by this job

Competitive salary (£12.71 per hour)

Paid breaks

Rewards platform

50% off food & drinks (you + 3)

Pension & Life Assurance

Company Sick Pay

Career development opportunities

Uniform provided

Job summary

Mecca is seeking a friendly Team Member to greet guests, take orders, and serve food and drinks across our venues. You’ll help maintain a lively atmosphere and ensure guests have a great experience from first hello to the final game.

We offer a competitive hourly rate, real contracts (8–35 hours), paid breaks, and a rewards platform, with perks like 50% off food and drinks for you and three companions. Join a team focused on fun, safety, and excellent service.

Qualifications

• Customer-focused attitude with great people skills.
• Ability to thrive in a busy hospitality/retail/leisure environment.
• Full training provided.

Responsibilities

• Greet guests and make customers feel welcome.
• Serve food and drinks while keeping the venue inviting.
• Keep queues moving, tables clear, and venue tidy between sessions.

Skills

Customer service

Communication

Teamwork

Hospitality attitude

Job description

Mecca is seeking a friendly Team Member to greet guests, take orders, and serve food and drinks across our venues. You’ll help maintain a lively atmosphere and ensure guests have a great experience from first hello to the final game.

We offer a competitive hourly rate, real contracts (8–35 hours), paid breaks, and a rewards platform, with perks like 50% off food and drinks for you and three companions. Join a team focused on fun, safety, and excellent service.