Customer Experience Team Manager

TN United Kingdom; Leicester; Hybrid; GBP 36,000 - 40,000; Full time

Job summary

An established industry player is seeking a Customer Experience Team Manager to lead a dynamic team in achieving performance targets through exceptional customer service. This role involves balancing business needs with customer satisfaction while supporting a transition towards renewable energy solutions. With a strong commitment to employee development and a comprehensive benefits package, this position offers an exciting opportunity for growth and impact in the energy sector. Join a forward-thinking company dedicated to fostering an inclusive workplace and making a positive difference in the community.

Benefits

25 days holiday plus statutory days

5% pension contribution

Life assurance up to 4 times salary

Health Cash plan up to £900/year

Discounted gym membership

Fully funded eye tests and glasses contribution

Annual flu vaccination

Retail discounts at 900 stores

Enhanced maternity/paternity benefits

Employee Assistance Programme with 24/7 helpline

Qualifications

• Experience managing teams in a contact centre environment.
• Proven skills in people and time management.

Responsibilities

• Lead a team to achieve performance targets through excellent customer service.
• Add value through sales and service of bottled gas and bulk clients.

Skills

Team Management

People Development

Problem-Solving

Time Management

Interpersonal Skills

Change Management

Flexibility

Job description

Customer Experience Team Manager

Salary: £36,000.00 - £40,000.00

Hours: 37.5

Location: Leicester (Syston) - Hybrid Working

Join us at Flogas, where we support your development with training, benefits, and opportunities within our 1,350-strong team. We are committed to doing energy right by our customers across the country, from drivers and technicians to customer experience experts, site managers, engineers, and electricians, all working together to serve our customers better.

Role Overview

As a Customer Experience Team Manager, reporting to the Head of Customer Experience, you will lead a team to achieve performance targets through excellent customer service, adding value through sales and service of our bottled gas and bulk clients. At Flogas, while we have a fossil fuels background, we are transitioning towards 100% renewable energy by 2040, supporting customers in reducing emissions and adopting new technologies like heat pumps and solar panels.

Minimum Requirements

• Experience managing teams in a contact centre environment
• Proven skills in people and time management
• Experience in people development and recruitment
• Excellent interpersonal and problem-solving skills
• Ability to balance business and customer needs
• Self-motivated with a proactive approach to problem solving
• Positive change management experience
• Flexible work approach

Benefits

We value you and offer comprehensive benefits, including:

• 25 days holiday plus statutory days, with an option to buy 5 additional days
• 5% pension contribution
• Life assurance up to 4 times salary
• Health Cash plan up to £900/year
• Discounted gym membership
• Fully funded eye tests and glasses contribution
• Annual flu vaccination
• Retail discounts at 900 stores
• Enhanced maternity/paternity benefits
• Training and development opportunities
• Employee Assistance Programme with 24/7 helpline
• One volunteering day annually
• Monthly recognition awards

About Flogas

Flogas is committed to doing energy right by providing reliable energy solutions and transitioning to renewable sources. We are an equal opportunities employer and welcome applications from all backgrounds, fostering an inclusive and engaging workplace.