Financial Assessments Team Manager - BAIC

TN United Kingdom; Bedworth; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a motivated Team Lead for Financial Assessments and Benefits Advice. This role involves leading a dynamic team while embracing technology to enhance services. The successful candidate will manage a team of 11, ensuring compliance with financial policies and legislation. Responsibilities include service improvement, training, and building relationships across various services. With flexible working arrangements and a commitment to diversity, this position offers a supportive environment for professional growth.

Benefits

Generous pension scheme

Agile working

Generous leave

Bank holidays

Discounts through Vivup

Qualifications

• Experience managing a team of 11 FTEs in financial assessments.
• Knowledge of benefit legislation and the Care Act 2014.

Responsibilities

• Lead a team delivering financial assessments and benefits advice.
• Investigate disputes and respond to complaints effectively.

Skills

Team Management

Financial Assessments

Customer Service

Legislation Interpretation

Complaint Handling

Education

Degree in Finance or Related Field

Professional Qualification in Financial Management

Tools

Mosaic

Abacus

Better Care Finance

Job description

About the Team and the Role

Following the internal promotion of the existing postholder, Warwickshire County Council (WCC) is seeking a motivated and knowledgeable Team Lead for Financial Assessments and Benefits Advice to lead our dynamic team.

WCC currently serves approximately 6,000 Adult Social Care customers, with numbers expected to grow. We utilize Mosaic for care information, interfacing with Abacus to generate charges, and are piloting Better Care Finance for self-service assessments.

This is an exciting time as we embrace technology to enhance our services and meet increasing demand. The role is part of the wider Transformation and Transaction Finance Management Team, contributing to strategic decisions aligned with the Council's priorities.

Reporting to the Exchequer and BAIC Service Manager, the successful candidate will lead a team of 11 FTEs in delivering financial assessments. Experience managing a team of similar size, working in customer-focused environments, and handling sensitive customer interactions with patience and compliance are essential.

You should have the ability to interpret legislation and financial policies related to this role, with experience in complex financial and benefits assessments, and knowledge of statutory requirements including benefit legislation and the Care Act 2014.

Responsibilities include investigating disputes, responding to appeals and complaints, service improvement, and training. Candidates must work independently, prioritize tasks, and build relationships across services and organizations.

The role offers flexible working, with some presence required at our Bedworth or Warwick offices based on team needs.

Working for Warwickshire – This is the difference you make

Warwickshire County Council values its people and strives to be a place where everyone feels valued, included, safe, supported, and welcome. We are committed to a vibrant economy with opportunities for all and aim to be a great place to work, supporting diversity and talent.

We offer a generous pension scheme with an employer contribution of around 19%, along with benefits like agile working, generous leave, bank holidays, and access to discounts through Vivup. For more details, visit the Warwickshire Pension Fund homepage and benefits page.

Additional Information

This role requires fluency in English as per the Code of Practice on language requirements for public sector workers.

Closing date: 27th August 2024

Warwickshire County Council is committed to equality and encourages applications from underrepresented groups. See more information on our equality initiatives.