Customer Experience Team Leader

JR United Kingdom; Bath; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading courier company is seeking a Customer Experience Team Leader to manage a dedicated team focused on delivering excellent service. The role involves coaching team members, ensuring high performance through KPIs, and fostering a customer-centric culture. Offering a £30,000 salary with various benefits including a health & wellbeing package and generous holiday allowance.

Benefits

Pension

Onsite parking

Health & wellbeing package

Shopping discounts

Life assurance

Sick pay

Birthday day off

25 days holiday + Bank Holidays

Qualifications

• Proven experience in managing a customer service team or call centre.
• Passion for delivering excellent customer service.
• Driving license and own transport required.

Responsibilities

• Managing a team of 5 - 7 customer experience executives.
• Dealing with customer queries, complaints, and performance management.
• Driving customer-focused service through leadership.

Skills

Customer service

Team management

Coaching

Job description

Social network you want to login/join with:

Location: Bristol

• Working Monday to Friday only, no evenings, weekends or bank holidays
• Working for a leading courier company
• Lovely new and recently decorated offices
• Customer service and customer satisfaction is at the heart of their values

Role

As a Customer Experience Team Leader, you will be managing a team of 5 - 7 customer experience executives. They are responsible for dealing with customers' queries such as arranging bookings, generic queries, claims, complaints, investigate invoice queries etc. Your key focus is to manage, coach and develop the team and manage performance through KPIs. Through inspirational leadership, you will drive high performance whilst fostering the company values which is being people focused, and people are at the heart of everything you do. This company provides courier services and specialist services to a variety of businesses such as retail, banks, financial services, hospitals, medial institutions. This is why it is imperative that the company and its employees are completely customer focused and obsessed with giving a great experience to their customers.

Requirements

• As a Customer Experience Team Leader - you will have a passion for delivering excellent customer service.
• You must have managed a customer service team or call centre previously
• Must have a driving licence and own transport

Hours - 40 Hours a week

• Monday to Friday 8-5pm or 9-6pm
• No evenings, weekends or bank holidays

Package

• £30,000 basic salary with opportunity to earn quarterly bonuses
• Pension, onsite parking, health & wellbeing package, shopping discounts, life assurance, sick pay, birthday day off, 25 days holiday + Bank Holidays

Candidate Location: Commutable to Bristol