Food & Beverage Senior Team Leader

Thwaites; Cirencester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Un établissement de renom recherche un Senior Food & Beverage Team Leader passionné pour superviser une équipe dynamique. Dans ce rôle, vous serez responsable de l'établissement des normes de service, de la gestion opérationnelle quotidienne, et du développement des membres de l'équipe. Ce poste offre de réelles perspectives de carrière et divers avantages, notamment des congés annuels et des programmes de formation.

Benefits

Salaire compétitif, négociable en fonction de l'expérience

Accès à jusqu'à 40% de salaire gagné chaque semaine

28 jours de congés annuels, augmentant à 33 jours après 5 ans

Plan de remboursement de santé

Réductions généreuses pour les employés

Programme d'assistance aux employés

Cotisations améliorées pour maternité et paternité

Apprentissages disponibles

Assurance vie

Programmes de formation sur mesure accessibles à tous

Environnement de travail engageant et soutenant

Qualifications

• Expérience antérieure dans un environnement de service alimentaire dynamique.
• Compétences interpersonnelles solides.
• Gestion des plaintes des clients souhaitée.

Responsibilities

• Superviser le personnel de réception dans tous les domaines pour un service exceptionnel.
• Gérer le cycle de service complet et l'expérience client.
• Former et soutenir l'équipe sur les standards de marque.

Skills

Leadership

Service client

Gestion d'équipe

Job description

Are you ready to take the next step in your F&B career?

We are searching for a Senior Food & Beverage Team Leader who can support our Deputy & Assistant Manager’s in our busy Inn.

Your day to day;

• To lead and supervise front of house team across all areas, including the bar, lounge, restaurant and terrace to ensure they deliver exceptional service.
• To oversee the full-service cycle and guest journey
• Work closely with the assistant managers to coordinate the daily operations.
• To provide the kitchen team with guest pre orders.
• Provide ongoing training and support throughout your shift ensuring team members are knowledgeable about their role and are able to uphold brand standards.
• Ensure guest expectations are met and addressing any guest complaints in a timely manner.
• Assist in the planning and execution of events.
• Engage with guests regularly gathering feedback and making sure all needs are met.
• Provide the team with performance feedback when required.

Who are we looking for?

You will need to be passionate about delivering a high standard of guest service and proactive to ensure the smooth running of your department and the team under you.

Senior Food and Beverage Team Leader is a hands-on role so you will need to be comfortable with rolling up your sleeves and getting involved with service. You will be able to work in a fast-paced environment staying calm when under pressure whilst leading a team.

We need someone with previous experience of working within a busy, food-led operation.Proven experience of leading a team or management experience is essential preferably in a hospitality, food and beverage or guest service environment.

You will have strong interpersonal skills, able to connect and motivate the team to keep an upbeat and harmonious environment. Experience of handling guest complaints and operational challenges is desireable. You will have a solid background in customer service, delivering a high standard of service to exceed expectations

Our business is open all day every day so you will need to be flexible with the times you can work.

In return, we are offering a rewarding role with scope for career progression along with;

• A competitive salary, negotiable dependent on experience
• Wagestream - the ability to access up to 40% of your wages as you earn them each week
• 28 days annual leave (rising to 33 days after 5 years)
• Health cash plan
• Generous employee discounts
• Employee Assistance Programme
• Enhanced maternity and paternity pay
• Apprenticeships available
• Life assurance
• Bespoke training programmes accessible to all
• An engaging & supportive work environment