Customer Experience Team Leader

JR United Kingdom; Bristol; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading courier company in Bristol is seeking a Customer Experience Team Leader to manage a team focused on delivering exceptional customer service. The role involves coaching, developing team members, and ensuring customer satisfaction. With a focus on performance management, this position offers a competitive salary and various employee benefits.

Benefits

Pension

Onsite parking

Health & wellbeing package

Shopping discounts

Life assurance

Sick pay

Birthday day off

25 days holiday + Bank Holidays

Qualifications

• Managed a customer service team or call centre previously.
• Passion for delivering excellent customer service.

Responsibilities

• Managing a team of 5 - 7 customer experience executives.
• Dealing with customer queries such as bookings, claims, and complaints.
• Driving high performance through KPIs.

Skills

Customer Service

Leadership

Job description

Social network you want to login/join with:

Customer Experience Team Leader, bristol

col-narrow-left

Client:

BMS Performance

Location:

bristol, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

3

Posted:

12.05.2025

Expiry Date:

26.06.2025

col-wide

Job Description:

Location: Bristol

• Working Monday to Friday only, no evenings, weekends or bank holidays
• Working for a leading courier company
• Lovely new and recently decorated offices
• Customer service and customer satisfaction is at the heart of their values

Role

As a Customer Experience Team Leader, you will be managing a team of 5 - 7 customer experience executives. They are responsible for dealing with customers' queries such as arranging bookings, generic queries, claims, complaints, investigate invoice queries etc. Your key focus is to manage, coach and develop the team and manage performance through KPIs. Through inspirational leadership, you will drive high performance whilst fostering the company values which is being people focused, and people are at the heart of everything you do. This company provides courier services and specialist services to a variety of businesses such as retail, banks, financial services, hospitals, medial institutions. This is why it is imperative that the company and its employees are completely customer focused and obsessed with giving a great experience to their customers.

Requirements

• As a Customer Experience Team Leader - you will have a passion for delivering excellent customer service.
• You must have managed a customer service team or call centre previously
• Must have a driving licence and own transport

Hours - 40 Hours a week

• Monday to Friday 8-5pm or 9-6pm
• No evenings, weekends or bank holidays

Package

• £30,000 basic salary with opportunity to earn quarterly bonuses
• Pension, onsite parking, health & wellbeing package, shopping discounts, life assurance, sick pay, birthday day off, 25 days holiday + Bank Holidays

Candidate Location: Commutable to Bristol