Damp and Mould Team Leader

Housing Diversity Network; Bristol; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

Housing Diversity Network recherche un Team Leader pour le groupe Damp & Mould. Ce rôle implique de diriger une équipe, de gérer des cas d'humidité et de garantir un service client de haute qualité. Les candidats doivent avoir une expérience en leadership, compétences en planification et en résolution de problèmes, avec une approche proactive.

Qualifications

• Expérience avérée en leadership dans les services de lutte contre l'humidité et les réparations.
• Connaissance approfondie de la planification des ressources et de la gestion des réparations.
• Compétences excellentes en résolution de problèmes, surtout dans des situations complexes.

Responsibilities

• Diriger, coacher et soutenir une équipe pour atteindre des objectifs de performance.
• Gérer la gestion des cas d'humidité et de moisissures de bout en bout.
• Agir comme point de contact clé pour les plaintes escaladées.

Skills

Leadership

Problème résolution

Communication

Analyse

Gestion du temps

Tools

Microsoft Office

Job description

The role:

We’re looking for a proactive and customer focused Damp & Mould Team Leader to oversee all aspects of damp and mould case management, from customer contact and complaint resolution to scheduling and quality assurance. This role ensures the delivery of a high-quality, consistent service, leading a team to meet performance targets while creating a positive and productive work environment.

We offer hybrid working but there is an expectation that you attend the office twice a week, and additionally as needed.

We value colleagues who consistently demonstrate and champion our values and who create positive relationships with colleagues, customers and stakeholders.

Although not an exhaustive list, key responsibilities include:

Provide day-to-day leadership, coaching, and support to the team, setting clear objectives and creating a positive, high-performing work environment.

Oversee the end-to-end management of damp and mould cases, ensuring timely scheduling of inspections and repairs, and maintaining accurate records across all communication channels.

Act as a key point of contact for escalated complaints, ensuring empathetic, responsive service and driving a culture of customer-first thinking within the team.

Monitor team performance through regular audits, ensure compliance with internal processes and external regulations, and support the delivery of KPIs and service outcomes.

Ensure accurate data entry and reporting, including contributing to performance reporting for senior leadership.

Identify service improvement opportunities.

About You:
At Brighter Places, we value and nurture talent, welcoming both experienced professionals and those with the right attitude and determination who are looking for get their foot on the ladder. No matter who you are, where you’re from, or the journey you’ve been on so far, we’ll welcome your unique experience and perspective – and help you find your brighter future.

For this role we are looking for individuals who have:

Proven leadership experience in damp and mould or repairs services, ideally within the housing sector.

Strong knowledge of scheduling, resource planning, and repairs management.

Excellent problem-solving and analytical skills, especially in complex or sensitive situations.

Proficiency in Microsoft Office and confidence using data and systems to inform decisions.

Outstanding communication and interpersonal skills, with a customer-first mindset.

A calm, resilient, and proactive approach, able to manage multiple priorities under pressure.

The successful candidate must hold a valid driver’s license and/or the ability to travel independently to visit customers and properties. Access to pool cars subject to availability.

To apply:

To apply, please complete an online application form on our website: Damp and Mould Team Leader - Brighter Places

At Brighter Places we are proud to be a Disability Confident Employer, committed to creating an inclusive workplace where everyone can thrive. If you have a disability, we encourage you to let us know in your CV or cover letter. Sharing this information helps us provide the right support during the recruitment process and in your role.

Your skills, talents, and contributions matter to us, and we look forward to supporting your success.

Together, we can build a workplace that empowers everyone.

Job Summary

• Location

  Bristol

• Organization

  Brighter Places

• Job Type

  Full time (37hrs) & Fixed Term (12 months)

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